Complaint Review: Intuit - Turbo Tax - Quicken

Rip Off Report - Intuit 01-06-2006

Intuit, Turbo Tax Customer Support promised a refund for charging me for duplicate orders. One Turbo Tax Disk sent automatically using the wrong credit card and a second charge to a different credit card for a on-line download. Turbo Tax promised to refund the charge for the duplicate order but have not done so. This appears to be another of Turbo Tax RIP-Off's just like the Rebate Turbo Tax promised for my on-line tax filling cost last year.

Intuit uses meaningless phrases like these:
1.Thank you for contacting Intuit Tax Products Customer Service & Support.
2. Please accept my sincere apologies for any wrong information.
3. I have also checked your order and can confirm that the refund has been created. 4. Please be assured that you will be receiving it in 3 - 4 weeks of time.
Respectfully,
Kevin.
Intuit Customer Service
After this line(s) of BS they do nothing.

Intuit's Customer Support Software will not accept my ID or my PW. It will not allow me to create a New Account. It will not provide my PW by an E-mail reply.

Intuit's, Turbo Tax customer support software leaves a lot to be desired especially when I can't reply to any mail I receive from them. Intuit's Customer Support is non existent and Their online support program is no better.

Trying to communicate with Intuit, Turbo Tax is a waste of time. They do not care about reputation or creating a Rip-Off of their customers.

Paul
Prescott Valley, Arizona
U.S.A.