Complaint Review: Direct Buy

Rip-off Report Investigation:

EDitors UPDATE: Positive Rating and Recognition has been given to DirectBuy for its Commitment to Excellence in customer service.

Rip-off Reports investigation of DirectBuy uncovers an ongoing commitment to total client satisfaction. This means that clients can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns in the past, present or future. DirectBuy pledges to help members and guests realize their dreams through exceptional customer experiences and unparalleled savings, service, and selection.

The Rip-Off Report Investigation revealed a demonstrated commitment by DirectBuy to providing excellent customer service and resolving customer issues. They achieve this through several means, including a recent partnership with customer service experts to actively survey their members and guests and make changes that improve their processes and ensure a uniform exceptional experience for every customer. To address the most common concerns, DirectBuy recently started offering free trial memberships at participating club locations, as well as additional tiers and terms of membership to meet a broader range of household budgets.

The Investigation also showed that DirectBuy members are renewing their memberships at record rates, indicating members are still very satisfied with the value they receive through DirectBuys home furnishings and home improvement products and services. DirectBuy is one of the largest consumer buying clubs of its kind, and we are convinced they are dedicated to using feedback from customers to continually improve their policies and procedures.

One DirectBuy executive explained about their many changes stating, We have a team of service support specialists available specifically to address concerns from members and guests who visit Rip-Off Report. We want to ensure that their experiences with DirectBuy are positive, whether they join or not." Should you require this assistance, please contact them at DirectBuyHELP@directbuy.com Provide your name, the date of your issue, and the name of the location you visited. If you are a member, please include your member number if available.

Given DirectBuys commitment to excellent customer service, they were alarmed by some of the complaints lodged with Rip-off Report. Rip-off Report found that most complaints about DirectBuy were made by non-members who were critical of the cost of membership and the policy that a decision about membership must be made the same day of the open house visit. The policy is there to protect the manufacturers. It ensures their confidential pricing cannot be used by non-members to negotiate better deals with retail stores, thereby protecting the best possible pricing to members. The policy has not changed, but as stated above, new tiers and terms of membership are being offered at participating club locations

DIRECT BUY recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation DirectBuy has made the necessary organizational changes to allow their members a more streamlined approach to problem resolution and a total overall commitment to customer experience. As one senior executive stated, We have learned that even the most committed companies can make mistakes, but if you really pay attention, you can learn from them. Weve adjusted policies to please both members and manufacturers, and we hope that anyone who has further suggestions on how we can improve our services will contact us with their ideas.

In summary, after our investigation, which included discussions with DirectBuy Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction.

Read about DirectBuy .. see their websites and the services they have to offer.

Read more about DirectBuys Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

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NOW TO THE ORIGINAL REPORT THAT WAS FILED
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Direct Buy Direct Buy Knoxville TN - BEWARE TO ALL - DONT ATTEND - SCAM - RUDE PEOPLE - BIG MONEY TO JOIN & NO REFUNDS POSSIBLE - OUTDATED PRODUCTS RIPOFF Knoxville Tennessee

I just want to reconfirm that everything which Jerry from Knoxville Tennessee stated below is 100% accurate. I do not know Jerry in any way, but my wife and I experienced the same rude treatment about a month prior from this same company in Knoxville. If I would have found the rip-off report then, I too would have let others know about this no good company sooner! This company is very deceitful and when I asked too many questions that hit a sore spot they immediately became very nasty with us. The salesman was very unprofessional and told us two different times to "HIT IT", meaning to hit the door! We both were dumbfounded by this arrogant little a-hole's behavior, and to beat it all the owner, Todd Sandberg, was in the same room as this was happening and he just walked away to the back to avoid what was happening! We couldn't believe that an owner and people paid to be in the sales business would be so rude to potential customers.

Besides the above, which is enough to make any customer leave and never want to return, there were several other things that bothered me about this company: 1. Once they get your money in hand there are NO REFUNDS FOR ANY REASON, not even the next day..how can this even be legal? 2. Once you leave you the bldg and sales presentation, you can never come back again to try and join...in other words A HIGH PRESSURE SALES TACTIC TO MAKE YOU PAY RIGHT THEN AND THERE! 3. On top of the THOUSANDS OF DOLLARS you pay up front and HUNDREDS LATER EACH YEAR, they still get you for 6% MORE FOR MOST OF THE ITEMS THEY SELL IN THE FUTURE...they say you are getting the items for cost, but they benefit 6% more of this figure for each and every member..multiplied by the tens of thousands of purchases! 4. When I asked about current and new released products being available, like new electronics that have just come out on the market, they could not give me a direct answer and the salesman stumbled with his words trying to get around the question..I'd say they do get these products but only months or years later and after newer and more popular items are introduced...in other words, YESTERDAY'S OLD CRAP AT A DISCOUNT...you can do better on ebay!

I have the unfortunate daily job of having to deal with numerous cons, liars and crooks in my line of business and I can smell one and see one from a mile away. I can tell you from my vast personal experience that these people at Direct Buy of Knoxville Tennessee reek of dishonesty and deceit. DON'T GET CAUGHT IN THEIR WEB!

Andrew
Oak Ridge, Tennessee
U.S.A.