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INVESTIGATION: DirectBuy members can feel safe, confident & secure when doing business with Direct Buy. DirectBuy 100% commitment to member satisfaction helping them realize their dreams through exceptional customer experiences & unparalleled savings, service, & selection. Commitment to Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, assures them of complete satisfaction and confidence. Merrillville Indiana
Rip-off Report Investigation:
EDitors UPDATE: Positive Rating and Recognition has been given to DirectBuy for its Commitment to Excellence in customer service.
Rip-off Reports investigation of DirectBuy uncovers an ongoing commitment to total client satisfaction. This means that clients can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns in the past, present or future. DirectBuy pledges to help members and guests realize their dreams through exceptional customer experiences and unparalleled savings, service, and selection.
The Rip-Off Report Investigation revealed a demonstrated commitment by DirectBuy to providing excellent customer service and resolving customer issues. They achieve this through several means, including a recent partnership with customer service experts to actively survey their members and guests and make changes that improve their processes and ensure a uniform exceptional experience for every customer. To address the most common concerns, DirectBuy recently started offering free trial memberships at participating club locations, as well as additional tiers and terms of membership to meet a broader range of household budgets.
The Investigation also showed that DirectBuy members are renewing their memberships at record rates, indicating members are still very satisfied with the value they receive through DirectBuys home furnishings and home improvement products and services. DirectBuy is one of the largest consumer buying clubs of its kind, and we are convinced they are dedicated to using feedback from customers to continually improve their policies and procedures.
One DirectBuy executive explained about their many changes stating, We have a team of service support specialists available specifically to address concerns from members and guests who visit Rip-Off Report. We want to ensure that their experiences with DirectBuy are positive, whether they join or not." Should you require this assistance, please contact them at DirectBuyHELP@directbuy.com Provide your name, the date of your issue, and the name of the location you visited. If you are a member, please include your member number if available.
Given DirectBuys commitment to excellent customer service, they were alarmed by some of the complaints lodged with Rip-off Report. Rip-off Report found that most complaints about DirectBuy were made by non-members who were critical of the cost of membership and the policy that a decision about membership must be made the same day of the open house visit. The policy is there to protect the manufacturers. It ensures their confidential pricing cannot be used by non-members to negotiate better deals with retail stores, thereby protecting the best possible pricing to members. The policy has not changed, but as stated above, new tiers and terms of membership are being offered at participating club locations
DIRECT BUY recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation DirectBuy has made the necessary organizational changes to allow their members a more streamlined approach to problem resolution and a total overall commitment to customer experience. As one senior executive stated, We have learned that even the most committed companies can make mistakes, but if you really pay attention, you can learn from them. Weve adjusted policies to please both members and manufacturers, and we hope that anyone who has further suggestions on how we can improve our services will contact us with their ideas.
In summary, after our investigation, which included discussions with DirectBuy Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction.
Read about DirectBuy .. see their websites and the services they have to offer.
Read more about DirectBuys Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
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NOW TO THE ORIGINAL REPORT THAT WAS FILED
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Direct Buy Very poor customer service, rude staff, false claims of savings, outrageous membership fees Norristown Pennsylvania
I have spent several decades working in marketing and customer service and NEVER in all my years of employment have I unfortunately encountered the shocking rudeness of sales staff, very poor customer service, false claims of savings and outrageous membership fees/freight charges as I have experienced at Direct Buy in Norristown PA.
In my dealings on the phone with Direct Buy and in their "showroom", I have been verbally abused; accused of being ignorant because I couldnt see the 'SO CALLED savings of thousands of dollars of buying through their company'
Accused of being dumb because I rejected paying a $4000.00 plus $1000+ in interest charges plus $159.00 per year for a 10 year period plus several hundreds of dollars in freight charges on each purchase with no warranties given and all purchases in cash or credit card, having to wait 4-20 weeks plus for my merchandise, in order to 'save money! as they falsely claim. One more thing, on the BACK of the sales contract that you are HIGHLY PRESSURED into signing ON THE FIRST AND ONLY NIGHT YOU CAN GO, it states that manufacturers are under no obligation to fulfill your order!!!
I found 2 of their sales staff; Emily and Chris to be so incredibly RUDE, crude, obnoxious and unprofessional that I vacated their 'showroom' immediately in order to look for a place outside in the dark to VOMIT. Thanks for making me feel wanted and welcome.
I have found their customer service to be non existent. One girl at the counter preferred to play computer games instead of taking my order (A $920.00 order plus several hundred dollars in shipping charges which put it the SAME PRICE AS A LEADING FURNITURE RETAILER!). Another written order I placed was mysteriously lost and this on top of giving specific verbal instructions to the representative. After this I gave up and I'm stuck with sveral thousands of dollars to pay in an expensive membership. But I know I'm not alone. All they care about is getting your membership fee. After that they dont give a d**n.
Anyone with any brains MUST have nothing to so with this incredible MOTHER OF ALL UNPROFESSIONAL RIPOFFS.
Hang up the phone, dont go in for their 'appointment' Save yourself being abused and ripped off. You'll save yourself a lot of financial and emotional grief
Has anyone else been abused, rorted and ripped off by this mob? Write me
Maxwell
Norristown, Pennsylvania
U.S.A.