Investigation: feel confident about doing business with Park West - commitment to 100% customer satisfaction to resolve any and all issues. Over 1 million clients - the majority repeat customers, excellence in the art industry.
Rip-off Report Investigation:
Park West gets a POSITIVE RATING from Rip-off Report and is fulfilling its commitment to provide excellent customer service. Park West joins the Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program and pledges to resolve any and all legitimate complaints.
Customers can feel confident and secure with Park West. Park West pledges its commitment to 100% customer satisfaction and friendly, personal service. Our investigation found that Park West has had a reputation of excellence in the art industry since its founding in 1969. Over 1 million clients - the majority of whom have been repeat customers. The number of complaints Park West received on Rip-off Report in comparison to the number of satisfied clients is incredibly low Less than one complaint per year posted on our website for every 50,000 clients. Park West at Sea received the Porthole Magazine Reader's Choice Award for the Best Art Auction Program". Park West auctions are a highly anticipated event for many cruise vacationers. All Park West art is certified authentic; an independent audit revealed that Park West has never had to issue a refund based on authenticity!
The Park West call center operates seven days a week with courteous personal attention always putting the customer first. Park West believes one complaint is too many that is why they approached Rip-off Report and requested to join Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Our investigation revealed that Park West truly cares about its clients, and makes every effort to provide an excellent level of service to each and every one of them.
Read more about Park West and their commitment to total customer satisfaction and why consumers should feel safe and confident when doing business with a member of Rip-off Report's Corporate Advocacy Program.
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NOW TO THE ORIGIONAL REPORT THAT WAS FILED
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Park West Gallery And Park West At Sea sent different artwork than I purchased. Ripoff! Southfield Michigan
It was a shock when I received a different art piece than I purchased at auction on a Carnival cruise. Enclosed was a letter explaining that the piece I had bid on was out of stock and another piece by the same artist of equal or greater value was enclosed.
First, the decision about the value of these pieces is made by Park West and, therefore, is not an independent valuation. Second, since, as a bidder, it is my contractual obligation to buy anything I successfully bid on, it seems only right that at the time I win the bid, I own the piece.
How is it possible that a piece that now belongs to me is not available? My feeling is Park West has no right to sell something that belongs to me without my authority. If they are willing to stand behind the valuation they give the piece, they should be willing to pay me that amount since they sold something belonging to me and not to them.
The most they are willing to do is refund my money and give me a 20% bid credit on future works. This assumes I am willing to give up the piece to begin with, that I will purchase more merchandise from them, and, if I were willing to give up the piece, I would do so at the price I paid rather than the value they stated the piece has.
My opinion is Park West is not dealing professionally and I would warn others to be sure they will receive the merchandise they contracted for.
Arnold
Pacoima, California
U.S.A.