INVESTIGATION: Freedom Tax Relief (FDR) is dedicated to maintaining satisfied clients and is committed to 100% complaint resolution. Freedom Tax Relief implements company-wide best practices in customer service and settlements to ensure 100% client satisfaction, client privacy, & program success. San Mateo, California
Rip-off Report Investigation:
Rip-off Report Investigation:
Editor''s UPDATE: Positive Rating and Recognition has been given to Freedom Tax Relief for its Commitment to Excellence in customer service.
Rip-off Report''s investigation of Freedom Tax Relief (FDR) uncovers continuous commitment to ongoing improvements in customer service with the goal of total client satisfaction. This means that clients can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns. FDR''s primary concern is to get their clients debt free in 2-3 years with the best possible client experience.
Freedom Tax Relief''s CEO stated "We understand that the only way to grow as a company is by recognizing that we can and should get better every day and then committing the resources necessary to achieve excellence". He then added, "We have a terrific business committed to excellence but we also know that we have made mistakes, all businesses do, but it''s how we react to those mistake and fix them that makes us a better company ".
As a sign of their commitment, Freedom Tax Relief recently conducted a customer and employee survey with a the commitment to continual improvement and customer service excellence. As a result of this survey Freedom Tax Relief has implemented new processes centered around a superior customer experience. An executive told Rip-off Report that Freedom Tax Relief''s corporate mantra is clients first, employees second and profits third if you take care of the first two the third will follow.
Rip-off Report has confirmed that Freedom Tax Relief''s approach to business includes company-wide quality assurance initiatives. The result of which, leads to continual dedication to client focused processes, customer outcomes and employee relations. Rip-off Report was pleased to learn that the company''s past and current approach to business is focused on its pledge to total commitment towards client satisfaction. Rip-off Report also learned the company has won an award as Best Places to Work in its market in addition to a prestigious award by Ernst & Young as Entrepreneurs of the Year in northern California.
A senior Freedom Tax Relief executive commented "We''re at a time in our country''s history where the average American family is saving less than $450 per year and has a mountain of debt compounding at very high rates. We do our very best to get our clients out of debt and have a track record of settling debt for 49% of what is owed but this is not a silver bullet, there are no free lunches". Rip-off Report feels it should comment that when a consumer assumes credit card debt it can often become a very difficult process keep up with interest and to pay back the full principal owed. In addition there are the aggressive collector calls and stress. In the business that Freedom Debt Relief operates they understand the pain associated with unsecured debt spiraling out of control and they have built a team around reducing that pain to the extent it is possible
It is our opinion that individuals experiencing financial difficulty can feel confident in the fact that Freedom Tax Relief has worked with thousands of customers and has successfully settled tens of thousands of accounts. FDR has over 450 employees dedicated to providing the best possible customer service and client outcome.
FDR recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Report''s Investigation FDR has made organizational changes allowing their clients a more streamlined approach to problem resolution and a total overall commitment to customer experience.
In summary, after our investigation, which included discussions with Freedom Tax Relief Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction.
Read more about FDR Freeodm Tax Relief''s Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report''s Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
=====================
NOW TO THE ORIGINAL REPORT THAT WAS FILED
=====================
setTimeout( ''openPopWin();'', 1000);function openPopWin(){window.open(''/reports/ripoff377195.htm'');}
Fredom Tax Relief This company takes the hard earned money of individuals who are having difficulty paying their IRS taxes with the promise to help and instead rips them off of more of their money. San Mateo California This company is commiting fraudulent activity and yet remains in business. They state that they can help individuals who are having difficulty paying their IRS taxes. They rpomise that they can negotiate on your behalf and get your taxes reduced to $1000 or less. They state that it would be better if they negotiated on your behalf rather than you talking with the IRS yourself. That would be great since most of us who need this help have had serious causes to be in this situation such as my case with cancer and hospital bills. Instead they take your hard earned money in my case $4000 and then after 10 months they tell me they can do nothing. I could have used the $4000 to help pay my taxes. They have no reasons and are not concerned what so ever. I was so upset so they actually blocked my email from going to them. I highly recommend that you do not do business with this company. This company is taking money from people by lying, cheating and fraudulent activity and should not be in business. Trust Me.
Dooped NC
Asheville, North Carolina U.S.A.
7 Updates & Rebuttals
Jim - Department Manager
San Mateo,California,
U.S.A.
This Complaint Appears To Be A HOAX --- Freedom Tax is a Good Company
#8UPDATE Employee
Wed, July 30, 2008
As a manager here at Freedom Tax Relief.com I take complaints like this very seriously. I've checked this out and this is complaint is a hoax.
I can find no clients that we have had from Asheville, NC. Our company would not and has not stopped any client's ability to email us. We handle thousands of IRS tax matters for clients and we've done that for many years. When we take on an Offer in Compromise case, we base or initial consultation on information given to us by client. If that turns out to be different once we have their supporting documentation, we never just drop that client. We negotiate an IRS payment plan or other resolution for the client. We never just end their case without a resolution.
If this is a real client of Freedom Tax then they have never spoken with me and never presented their complaint to management of this company. If this is a real client of Freedom Tax Relief.com then they should call me at 800.455.6829 x16238 and I'll resolve their case or refund their fee in accordance with our Fee Agreement.
Freedom Tax Relief.com has more licensed agents (attorneys and Enrolled Agents) per client than any other national tax resolution firm. We are the best in the industry and this hoax complaint seeks to tarnish our reputation.
Don't believe this HOAX complaint.
Friendly Help
Anderson,South Carolina,
U.S.A.
The IRS always wants 100% of what you owe & nobody will be able to change this
#8Consumer Comment
Tue, July 29, 2008
So if a ''company'' makes a claim like ''they can negotiate on your behalf and get your taxes reduced to $1000 or less. '' --
Well, as Betty the Cow would say, this is udder nonsense!
Jim - Department Manager
San Mateo,California,
U.S.A.
This Complaint Appears To Be A HOAX --- Freedom Tax is a Good Company
#8UPDATE Employee
Tue, July 29, 2008
As a manager here at Freedom Tax Relief.com I take complaints like this very seriously. I've checked this out and this is complaint is a hoax.
I can find no clients that we have had from Asheville, NC. Our company would not and has not stopped any client's ability to email us. We handle thousands of IRS tax matters for clients and we've done that for many years. When we take on an Offer in Compromise case, we base or initial consultation on information given to us by client. If that turns out to be different once we have thier supporting documentation, we never just drop that client. We negotiate an IRS payment plan or other resolution for the client. We never just end their case without a resolution.
If this is a real client of Freedom Tax then they have never spoken with me and never presented their complaint to management of this company. If this is a real client of Freedom Tax Relief.com then they should call me at 800.455.6829 x16238 and I'll resolve their case or refund their fee in accordance with our Fee Agreement.
Freedom Tax Relief.com has more licensed agents (attorneys and Enrolled Agents) per client than any other national tax resolution firm. We are the best in the industry and this hoax complaint seeks to tarnish our reputation. Don't believe it.
Jim - Department Manager
San Mateo,California,
U.S.A.
This Complaint Appears To Be A HOAX --- Freedom Tax is a Good Company
#8UPDATE Employee
Tue, July 29, 2008
As a manager here at Freedom Tax Relief.com I take complaints like this very seriously. I've checked this out and this is complaint is a hoax.
I can find no clients that we have had from Asheville, NC. Our company would not and has not stopped any client's ability to email us. We handle thousands of IRS tax matters for clients and we've done that for many years. When we take on an Offer in Compromise case, we base or initial consultation on information given to us by client. If that turns out to be different once we have thier supporting documentation, we never just drop that client. We negotiate an IRS payment plan or other resolution for the client. We never just end their case without a resolution.
If this is a real client of Freedom Tax then they have never spoken with me and never presented their complaint to management of this company. If this is a real client of Freedom Tax Relief.com then they should call me at 800.455.6829 x16238 and I'll resolve their case or refund their fee in accordance with our Fee Agreement.
Freedom Tax Relief.com has more licensed agents (attorneys and Enrolled Agents) per client than any other national tax resolution firm. We are the best in the industry and this hoax complaint seeks to tarnish our reputation. Don't believe it.
Jim - Department Manager
San Mateo,California,
U.S.A.
This Complaint Appears To Be A HOAX --- Freedom Tax is a Good Company
#8UPDATE Employee
Tue, July 29, 2008
As a manager here at Freedom Tax Relief.com I take complaints like this very seriously. I've checked this out and this is complaint is a hoax.
I can find no clients that we have had from Asheville, NC. Our company would not and has not stopped any client's ability to email us. We handle thousands of IRS tax matters for clients and we've done that for many years. When we take on an Offer in Compromise case, we base or initial consultation on information given to us by client. If that turns out to be different once we have thier supporting documentation, we never just drop that client. We negotiate an IRS payment plan or other resolution for the client. We never just end their case without a resolution.
If this is a real client of Freedom Tax then they have never spoken with me and never presented their complaint to management of this company. If this is a real client of Freedom Tax Relief.com then they should call me at 800.455.6829 x16238 and I'll resolve their case or refund their fee in accordance with our Fee Agreement.
Freedom Tax Relief.com has more licensed agents (attorneys and Enrolled Agents) per client than any other national tax resolution firm. We are the best in the industry and this hoax complaint seeks to tarnish our reputation. Don't believe it.
Jim - Department Manager
San Mateo,California,
U.S.A.
This Complaint Appears To Be A HOAX --- Freedom Tax is a Good Company
#8UPDATE Employee
Tue, July 29, 2008
As a manager here at Freedom Tax Relief.com I take complaints like this very seriously. I've checked this out and this is complaint is a hoax.
I can find no clients that we have had from Asheville, NC. Our company would not and has not stopped any client's ability to email us. We handle thousands of IRS tax matters for clients and we've done that for many years. When we take on an Offer in Compromise case, we base or initial consultation on information given to us by client. If that turns out to be different once we have thier supporting documentation, we never just drop that client. We negotiate an IRS payment plan or other resolution for the client. We never just end their case without a resolution.
If this is a real client of Freedom Tax then they have never spoken with me and never presented their complaint to management of this company. If this is a real client of Freedom Tax Relief.com then they should call me at 800.455.6829 x16238 and I'll resolve their case or refund their fee in accordance with our Fee Agreement.
Freedom Tax Relief.com has more licensed agents (attorneys and Enrolled Agents) per client than any other national tax resolution firm. We are the best in the industry and this hoax complaint seeks to tarnish our reputation. Don't believe it.
Proud Employee
Sacramento,California,
U.S.A.
"Me thinks thou doest protest too much"
#8UPDATE Employee
Fri, July 18, 2008
Never in my life have I been able to enjoy what I do for a living, more than I do now, with Freedom Tax Relief! Not only does Freedom Tax Relief lead the entire industry in fewest consumer complaints, but is the only company in the entire United States, doing what we do, that is founded, managed and run by Stanford University Graduates with Masters Degrees or higher!
Proudly, our company has the finest group of tax resolution specialists to be found, including Federal Tax Law Attorneys, unlike most of our competitors. Yet in the face of these incredible credentials we offer, our fees and payment options cannot be beat... in fact, we guarantee that!
Unfortunately, there will always be those individuals that think they are above the law and will lie, cheat and steal in almost every situation. When the truth is finally revealed, these people blame everyone in the world, except themselves, and will continue to lie, cheat and steal to save themselves from the consequences of their actions.
Finally, there is an old adage... " Liars can figure but figures don't lie !" However, I do agree that you could have put your $4,000 to better use, like learning how to spell "Duped"! Have a great life!