Complaint Review: George S. May International

Rip-off Report Investigation:
The George S. May International Company is fulfilling its commitment to provide excellent customer service and gets a positive rating for its customer support from Rip-off Report. The George S. May International Company pledges to resolve complaints and address inquiries from the past, present and in the future.

This company has been in business since 1925, and serves more than 6,000 clients every year and employs more than 800 people throughout North America. However, with these numbers of relationships, mistakes and misunderstandings do occur. We are all human and people are not perfect. The George S. May International Company has a small number of complaints against it when compared to the large number of transactions it makes every year.

There are many other companies that would disregard this comparatively small number of complaints. May International, however, believes in doing what is right for its clients. An important aspect to any kind of business relationship is how problems, when they arise, are resolved. Responsible companies, like the George S. May International Company not only want to know about problems, but also want the opportunity to correct the problem and make it right.

May International is committed to resolving these issues and providing satisfaction to the best of its ability for its clients and employees.

George S. May International Company's commitment to client and employee satisfaction is shown by its participation in the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program.

After interviewing the president of the company, it is clear that he and May International are dedicated to helping employees and clients achieve complete satisfaction and will not allow any legitimate complaint to go unresolved.

Consumers doing business with members of the Corporate Advocacy Program can feel confident and safe when using a members product or services.

Read more about George S. May and their commitment to total customer satisfaction.

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NOW TO THE ORIGINAL REPORT THAT WAS FILED
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George S. May International is deceptive and lied about my job duties and travel requriements. Rip-off! Park Ridge Illinois

I was offered a Staff Executive position (consultant position) with the George S. May Company. I was told that I would travel from Sunday afternoon and return home on the following Friday. I was also told that there would be cases where I might be on the road an additional week, but that would be an exception. I was told that the job would allow me to utilize my business experience and education to help companies that are in financial trouble. I was told I would be properly trained and provided with resources and contacts to assure my success. I was told that George S. May was an ethical company and that they will not accept a dissatisfied client and will provide consulting services until the client is satisfied.

Based on the promises and the job description I accepted their offer. I bought new suits, clothes, shoes, portable printer, cell phone, luggage, quit my part time teaching job at the Univeristy, and set off to attend my training. Please bare in mind that I have been unemployed since January and had to borrow the money for the items and tools I thought would be needed to properly perform my duties.

I went through training and thought that Dave did a fairly good job at explaining the job requirements and how to use the various tools and resources. After finishing class on a Saturday, the day before Easter, we were given our assignments. My assignment was in Racine, WI and I was told to rent a car and be there, in the lobby of the motel, Monday at 5:00 am. I reserved a car and planned on driving home (65 miles) on Saturday night and be with my family on Easter then leave for my assignment Sunday night to make my appointment.

I called my Project Director and he told me not to rent a car and stay at the Motel in Elk Grove until Sunday and someone will pick me up and take me to Racine. This person did not get to Racine until Sunday night, so that would have requried me to stay at the motel all day Easter Sunday in hopes that someone would come along to pick me up. I refused, and my wife picked me up and she drove me to Racine the following day. None of the managers at George S. May were concerned or cared about the holiday nor was it mentioned.

When I got to the motel I picked up the project folder like I was told and reviewed it in my room. I wanted to be ready for the client. The Project Director got to the motel about 10:00 that evening. He was upset that I had the folder and made it clear to me that the folder was not suppose leave the Hotel lobby. He also said that it wasn't important that I review the folder anyway and that they all look the same. The other person, Staff Executive, showed up about the same time and he started making wisecracks to me, "is he the s****.> The following day we met in the lobby of the Hotel, as instructed, to review the project. There was no review, I was told to do as "they" say and keep my mouth shut. I asked if there was a plan, and again I was told not to worry and to follow their lead.

We met with the client and she gave us lots of good information. I made notes and did as I was told. Afterwards, I asked if there was a plan to follow and was told not to worry just print out these forms. I continued to ask about how we should pursue the project and mentioned the training procedures and at that point I was told to forget what I learned from training and just print out what he tells me to print out. I was treated like a second class citizen. I was also told that our main objective is to make sure the client has enough money to pay the invoice and that we have a report to give him at the end of the day.

No one was interviewed, nothing was checked, investigated, notta! I was the only one that even looked at their menu, it was a restauant. It was obvious that there were several problems with business management and controls, but none of this was addressed. No proceedures were followed, just the Project Director who use to own a restaurant had any input on the job. It felt like I was working with a "Cowboy" who was making things up as he went along. His idea was to have the owner knock on doors to let people know of the restaurant that has been there since the 1930's. This was his marketing plan! I was embarrassed to be part of this team.

That night I was told that I would be leaving with the "Cowboy" and expect to be on the road for the next 3-4 weeks without going home. They both told me that they are usually gone 4-5 weeks at a time and that the only way you go home is if you do not have a job to go to or the client offers to send you home. The client never pays to send you home, why would they?

I also found out from friends that I met during the training that it is common for you to go back on a job without pay because the client finds out that the work or "installation" is not helping and they want restitution. I also found out that you do not call your Senior Executive (Senex), not if you don't want your butt chewed out. I tried calling the Senex that hired me to ask specific questions and he refused to return my call.

Based on my experience and the experiences that were shared with me by other Staff Executives, The George S. May Company is a SCAM, deceptive, liars, and they treats employees like disposible trash. According to my Project Manager, it is common to get police excorted out of your clients place of business. He was proud of this. You are told to collect the money due and not leave until you are paid. When clients wise up and discover that the George S. May Company is only there to drain the company completely dry, they tend to get upset. I plan on pursuing my complaints in hopes that this company is discovered by organizations like 20/20 and 60 Minutes.

Sam
Rockford, Illinois
U.S.A.