Complaint Review: Matt Bacak - Frontier Marketing

Rip-off Report Investigation: Editor's UPDATE: Rip-off Report Investigation - Rip-off Report's impression of Matt Bacak after a recent interview reveals Matt Bacak is exceptionally knowledgeable, sincere and an honest internet marketer dedicated to serving his customers needs. Matt Bacak personally contacted Rip-off Report and asked us to check into the history of all his companies and the complaints made by consumers. Matt Bacak recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. Rip-off Report understands, mistakes happen, and it's impossible to satisfy 100% of the people 100% of the time. But Matt Bacak stated that he did not want anyone to be an unsatisfied customer. Positive Rating and Recognition has been given to Matt Bacak for his Commitment to Excellence in customer service. Rip-off Report's investigation of Matt Bacak uncovers an ongoing commitment to total client satisfaction. This means that customers can expect that he will always work towards finding a mutually satisfactory resolution to any complaints or concerns. Matt listens carefully to customer concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the products and services he offers and the support for his services. Bacak stated to Rip-off Report that his philosophy is "Not only are we focused on providing the most current 'Bleeding Edge' marketing tools and strategies available, we are also 100% committed to taking good care of our customers and dealing with all customer service issues within 24-48 hours of receiving them. We don't want to meet the 'standard' - we want to exceed the standard... and set the bar higher for everyone else." Rip-off Report has confirmed that Matt Bacak takes customer support seriously. Matt has recently put into place systems, people, and technology that make it certain that his staff is the easiest to contact and easiest to deal with in teaching, training and marketing services on the Internet. Such changes include improved websites, improved access through targeted SEO and more clear information about their services and how to contact the company. Rip-off Report was pleased to learn that his past and current approach to business is focused on his pledge to total commitment towards customer satisfaction. Again, Matt Bacak recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. For instance, he learned it was necessary to remove certain employees because of their inability to follow new policies. "I hate having to fire people, but the fact is my customers are my #1 business priority," Matt told Rip-off Report. With the feedback generated by Rip-off Report's Investigation Matt has made the changes necessary to convince us of his total overall commitment to exceptional customer experience. In summary, after our investigation, which included discussions with Matt Bacak, Rip-off Report is convinced that he has been and is committed to quality delivery of services resulting in total client satisfaction. Read about Matt Bacak .. see his websites and the services he has to offer.. . Read more about Matt Bacak's Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works. ===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED ===================== Matt Bacak - Frontier Marketing Charged Me Cash Without Permission, Ignored My Emails and Calls!! DESPERATE FOR RESOLUTION , Duluth, Georgia,

I'm fed up!

Firstly I get an email promoting Matt Bacak's latest gimmick with a link to this promotion: https://mattbacakretires.com/wow.php?affiliate=0

It states "Get My $5,500 Internet Marketing For Just...ONE DOLLAR"

Well it turned out not be just one dollar at all. No strings mentioned throughout but my Debit Card/Account balance says somthing different!!

I mean when I filled out my card details for the $1 purchase I was bombarded with about 5 different 'super amazing' one time offers all wasting my time and slowing my progress to the final pay screen. But now I find that he's signed me up for a monthly subscription to something i never wanted.

I sent him emails..sample of one below:

"From: Mark
Date: May 18, 2009 7:43 PM
Subject: Very Urgent refund needed.
To: mattbacakretires@gmail.com

Hi Matt,

I used my Visa Debit Card to puchase the $1 sale you had (
https://mattbacakretires.com/wow.php#doer ).

I didn't agree to be charged $29.97 on a monthly basis let alone at all.

I recently noticed on my account that a $29.97 has been charged for the Internet Marketing Dirt newsletter.

I need you to refund the amount charged in full and never again charge me for any ongoing service with your company. I make a point of never paying a company online monthly sums of money for information that I can retrieve for much less and without regular debits. And when I say I need you refund it immediately, I mean it, I am in great distress being short on money for food and medical expenses relating to Kidney troubles, Diabetes, Hypertension. The extra stress is all due to you incorrectly charging my Debit Card more than the $1 agreed to etc. The last thing I need is to be down $29.97 US ($51.02 NZ).

The last 4 digits on my Visa Debit Card are as follows: xxxx((REDACTED)))

Please call me as soon as you get this email, anytime of the day or night.

Regards,

--
Mark
Bishopdale
Christchurch 8053
NEW ZEALAND
+64 21 299 2119
+64 3 930 2119"

...
I've also called his office around 7 times over the last 8 days and have left approx. 5 Voice messages. I haven't received any communication from anyone. I'm really angry and this is my second to last resort. The next thing I'll have to resort to if this does'nt get his attention is Worldwide Article submissions and Videos warning people against buying from him and explaining my experience.

I want and need speedy resolution; I trusted Matt and have paid the price: stress, lack of money and worsening blood pressure.

Sort it out Matt please, my situation is not unique based on others postings re the same problem. Please see that this is not good ethical business!!

Mark
CHRISTCHURCH
New Zealand