Complaint Review: America's Note Network - Russ Dalbey - Winning In The Cash Flow Business

Rip-off Report Investigation:
EDitor's Comment: Dalbey Education gets a positive rating in customer support from Rip-off Report and is fulfilling its commitment to provide excellent customer service. Dalbey Education pledges to resolve complaints and address all customer issues and needs with commitment to 100% customer satisfaction.

Russ Dalbey made a commitment to Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. Dalbey employees go above and beyond their customers expectation in the pursuit of excellence in every aspect of the business so, no matter what anyone thinks happened or did not happen in the past, consumers can now feel confident and secure when doing business with Russ Dalbey and the Dalbey Education Institute.

Rip-off Report's investigation found that Dalbey Education Institute is committed to resolving customer complaints quickly and doing everything possible to satisfy their clients. We believe that the number of complaints against this company, whether through the Internet or other channels, is small when put into the context of its enormous size. Most big companies would never commit themselves like Dalbey Education Institute has.

Read our investigative Report and the Dalbey Education Institute's commitment to 100% consumer satisfaction. For over a decade, Russ Dalbey has offered the industry's best educational courses, mentoring services, and access to capital to help individual entrepreneurs succeed in the secured cash flow industry, and is among the largest private holders of cash flow notes in the world. Russ Dalbey and the faculty of the Institute are personally and professionally committed to creating 1,000 new millionaires in the next 10 years through the methods taught at the Dalbey Education Institute.

After talking many times with executives from Dalbey Education Institute, Rip-off Report has come to the conclusion that they value each and every customer, and welcome any feedback that helps them service their customers better.

Russ Dalbey has produced more than 350,000 professional note finders with over 15 years of success backed by testimonials. Winning in the Cash Flow Business course is considered the premier source of information for newcomers to the $350 Billion cash flow note industry. Read some of the Dalbey Education Institute testimonials

Remember, Consumers can feel safe confident & secure when doing business with any member of Rip-off Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program ..

If you have any issues whatsoever.. email executives at ror@dalbeyeducation.com and can copy us at EDitor@ripoffreport.com

Read more about our investigative Report and the Dalbey Education Institute's commitment to consumer satisfaction.

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NOW TO THE ORIGINAL REPORT THAT WAS FILED
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America's Note Network - Russ Dalbey - Winning In The Cash Flow Business Ripoff, Took money, left hanging, Failed to provide services, Refuse to refund money Westminster Colorado

In April 2005, my husband received a brochure entitled "Winning in the Cash Flow Business" from America's Note Network. The brochure made it sound like a great way to make money while working at home (it came at the time I lost my full-time employment and was looking for home-based employment).

Sounded really good. The brochure stated several times that you didn't need to have money to make money and NO FINANCIAL RISK at all. There were all kinds of examples of people who had made it big in the "Note" business. We ordered the manuals, audios, CD's, etc. for $195.00 on a credit card.

We no sooner got the course than we got a phone call telling us that in order to make this really work we needed to be members in the Winner's Circle and needed the Protege Program and Russ Dalbey, CEO, was offering us a chance to join the Winner's Circle (5 months of mentoring by their "professionals" and help every step of the way, lists of note holders, walk you through your first five deals, access to America's Note Network list of buyers) all for $2995.00. Another charge to the credit card. Our 30 days are ticking away fast, but with all this help we were going to get, everything looked fullproof.

We received a few e-mails as part of the mentoring. Signed up on 04-22-05 and last e-mail received on 05-05-05 entitled "Let's Do Some Deals" (telling me to start looking for notes and contacting sellers). What happened to the 5 months of one-on-one mentoring and help??

The e-mails stopped on 05-05-05. Nothing. Waited to hear. Nothing. Sent e-mails (we were advised to send e-mails). No response. Sent letter on 06-03-05. No response. Sent certified letter on 07-01-05. No response.

Finally heard on 07-06-05 by e-mail after sending them an e-mail (same e-mail address I had been using before) advising them that I had contacted the BBB and Attorney General's offices of Texas and Colorado and that I wanted a full refund or would be taking legal action.

They turned it over to a Quality Manager and he called on 07-07-05. I explained all this to him. He said he needed to check it out and he would call me back shortly. I waited and waited. 2 weeks passed. Never heard from him.

Had to call him (quite evident he would never have called me). He still did not have copies to my documents in front of him, though he was supposedly checking them out. Said I mailed the letters to the wrong address (address taken off of e-mails from Ross Dalbey, CEO).

Funny both the letter and the certified letter were not returned to me if it was the wrong address. He said there must be something wrong with my browser if I wasn't getting their e-mails. Said they hadn't seen any e-mails from me (funny they got the one advising about legal action and fraud reports on them).

There is nothing wrong with my computer or e-mail. He said since I had access to the 1-800 number I should have called when the e-mails stopped instead of sending e-mails and letters. Stated they would not be refunding my money as the 30 days had expired.

Said they would put me in another program. I told him I didn't want any program they had to offer after all this. I told him I wanted a refund of the $195.00 and the $2,995.00. He said that was not going to happen.

Advising folks to stay away from this company. They take your money and leave you hanging. We will now be out the expense of a lawyer in order to try and get our money back.

SD
HS, Texas
U.S.A.