Invisible Free Spirit Jeans Rip-off artists, using Anthrax Concerns as an excuse *REBUTTAL
On Nov 16, 2000 I ordered a pair of "Free" Spirit Jeans for $10.95. I was immediately charged the $10.95. I received a postcard saying they were backordered until March 2001. I waited and checked the website often and they say thanks for waiting so long, we will send a free gift too. And I wait. On Sept 4 2001 I requested a refund and I wait. Today I e-mailed for status and again I will wait. I guess I just do not understand that I ordered invisible jeans. RIP OFF!! Glad it was only $10.95. Could have been a lot worse.
I guess they are used to being Rip-off artists, their web site no longer gives a mailing address due to "Anthrax Concerns". Go figure.
Dawn Turner
Click here to read other Rip-off Reports on Free Spirit Jeans
2 Updates & Rebuttals
I have a feeling this 'promotion' backfired terribly.
#30
Tue, December 25, 2001
They filed the following rebuttal to the above Rip-Off Report:
Their email: maisee@hotmail.com
Their relationship to the company: Consumer Suggestion
Rebuttal:
The form letter-type of posting you make does no good for those of us who have been waiting over 1 1/2 YEARS for our jeans. You claim that it was a promotion ... however, if one must wait over a full year to receive merchandise, I have a feeling this 'promotion' backfired terribly.
Now, your website states we must wait another three to four MONTHS for our refunds. Wow, it didn't take less than 24 hours to take money out of my account, why does it take 4 months to put it back in?
And this business of Anthrax concern? That is just downright bull ... We have to receive a refund by MAIL only, why should WE accept mail if the Anthrax scare is such a concern? I mean, you want your employees to remain safe, but not your customers? I don't get it. You boast that you are proud Americans, by the numerous flags and bragging about contributing to causes, but you cower down to the smallest concern. Way to go, Proud
Americans.
I am almost glad I lost my $10.95 ... that was a small price to pay to realize that your company is one I will never do business with on a longterm basis. I am sure others will agree.
We have had some manufacturing delays in the past which has caused free jean orders to be late.
#30
Sun, December 23, 2001
They filed the following rebuttal to the above Rip-Off Report:
Their email: freespiritjeans@Hotmail.com
Their name: John Green
Their phone number: 215-574-1860
Their relationship to the company: Advocate
Rebuttal:
To date we have shipped well over 20,000 pairs of free jeans.
When we contacted the customer by mail,
that was to let them know that we received
their order. The mailing also confirms and
checks for the correct mailing address.
We are glad they received the notification.
The regular retail for the jeans is
$56 plus shipping and handling ($10.95).
The regular retail for the shirts ranges
from $32 to $36 plus shipping and
handling ($6.95 S&H). Full price orders
ship the same day. Free Spirit Fashion
Jean Free Jean Giveaway orders take
longer than a regular full price order.
Please note: shipping and handling
for the Free Jean Giveaway begins as
soon as the customers submits the order.
If they placed an order for free
jeans or shirts, the fee paid
is for the shipping and handling.
We have had some manufacturing
delays in the past which has
caused free jean orders to be late.
We are currently making arrangements
to manufacture more styles
We were hoping to have backorders shipped
by August but due to the overload
we were not able to. We are working
very hard to get all free jeans orders shipped.
Our goal is to make sure everyone gets
their free jeans. If the customers does not wish
to wait any longer they click the link below.
We agree that it has been a long wait
and we want to say thank you for
all of the customers who have ordered.
This was just a promotion.
NOT A SCAM OR FRAUD.
We are no longer taking new orders.
Due to the backorders we can
no longer estimate delivery times
on remaining orders. Our goal
is to make sure everyone gets
their free jeans.
Refund link http://freeSpiritJeans.com/refund2.htm
For support please visit our website at
http://www.FreeSpiritJeans.com
Sincerely,
FreeSpiritJeans.com Account Support Team