Complaint Review: Iolo Technologies

Purchased total Ten softwares named System Mechanic 7 Professional - Up to 3 PC's - by iolo Technologies having a $40 rebate per software under the promotion #06-62439. As per that promotion company promised on the official rebate form that "Limit ten rebates per name, address, household or company".

Promotion period: Purchase made between 10/22/07 to 11/02/07 from Buy.com

Upon calling 1-800-432-9102 the CSR says that all the rebates are invalid due to "Household limit exceeded" as the limit is only for 1 rebate. Upon asking him to read the conditions on the form they did confirmed that we received all the documentation, and agreed that submitted rebate form does indicate 10 rebates.

Name of the CSR: Oscar (African American accent)
Time of call: 5:30PM EST
Date: 12-08-07

Following are the rebate tracking numbers provided by http://www.rebatesHQ.com upon receiving all documentation in physical form. This includes receipt, rebate forms, upc by postal mail. All the below rebates are shown INVAID and the reason is "HOUSEHOLD LIMIT EXCEEDED".

Nine Tracking numbers are:
262208566, 262207929, 262207891, 262207537, 262207856, 262817392, 262818589, 262818505, 262818374

Purchase details:
Order numbers Quantity Date
35719981 1 10-27-07
35721918 1 10-27-07
35716715 1 10-27-07
35762566 1 10-29-07
35848660 1 11-02-07
35850320 5 11-02-07

Help me plz!

MrHonest
Battle Creek, Michigan
U.S.A.