Complaint Review: iolo Technologies Phoenix 360

I have been using System Mechcanic fot at least 5 years with no problems. They emailed me an opportunity to upgrade to the Phoenix 360 for half price.

I chose to accept the offer. The money was deducted from my account. All I needed to do was download and install the program. It would NOT start. After several failed attempts I sent several emails to Iolo for help. They acknowledged my email and gave me a case number (Case Number:   CAS-47122-N5R7B4). But that's as far as it got.

The impression I got was that when they received my payment and I downloaded and installed the program it should work.  I would advise caution to anyone considering Iolo's Phoenix 360.