Complaint Review: IOLO Technologies

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Dear Customer,

We have received the copy of your receipt and you fall within the required time limit to obtain a refund.  What you will need to do is mail the items listed below to the address below. Your RMA number is as follows: RMA-811626.

a. Product box and packaging
b. Compact Disk
c. Receipt

Attn: Retail Return
7470 North Figueroa St.
Los Angeles, CA 90041

The product box and packaging must be complete, for example if the UPC is missing from the box the product will be returned to you and the refund will be denied.  Once those items have been received (The product must be received within 30 days of the date this email was sent) and have been checked for damage (Returned products must be in resalable condition. The RMA may be rescinded or reduced in value based on iolo's sole judgment of the product's condition) then we will issue a refund to the name and address included with the product.  Please note that all refunds are subject to a 15 percent processing fee that may be waived at the time of processing pending a review on a case by case basis.  iolo technologies is not responsible for shipping costs or taxes that were originally paid for the product.  Please allow 6 to 8 weeks to receive your refund check once the product has been sent. If you have any further questions about the refund policy please refer to it in its entirety at the following location:

http://www.iolo.com/customercare/productreturns.aspx

Thank you for your time and patience. If you have any further questions, suggestions, or comments about any of our products, don't hesitate to contact us using this case. To provide for better tracking of your issue and to ensure accurate responses by Customer Care, please do not start a second case on the same issue as this may cause unnecessary delays. For your reference, your case number is CAS-811626. You may also visit Customer Care online at http://www.iolo.com/customercare.

Regards,

Allie D,
Customer Care Representative
http://www.iolo.com/customercare

AGAIN BOYCOTT and AVOID THIS COMPANY and their PRODUCTS!

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