Ipayment Clover Scam,lie, difficult, nightmare customer service, runaround Internet
I'm just a stay at home mom not so stay at home anymore was trying to get my salon business at home started and I went to the clover website and they sent me to I payment I was told that it was $30 a month +1.49% +5 cents per swipe I was so excited it was perfect for my small business and was totally affordable. After the first month I started getting four times that amount in fees was being charged 3.5% Plus an additional other bunch of fees that I was not told about. I tried getting a hold of managers that signed me up none of their emails were working none of their phone numbers were working so I called the customer service line and got the runaround for two months before I finally got a hold of somebody and they still couldn't fix my problem. I had to call the bank twice because the charges were not authorized at all. Now I have to fight because I canceled my account after 2 1/2 months of fighting and then 24 hours later got a $350 charge on my account for canceling it's been a complete and utter nightmare not to mention I can't even find the documents that I signed because the website that I signed them on does not work .
1 Updates & Rebuttals
iPayment
Westlake Village,California,
USA
Clover Concerns
#2UPDATE Employee
Mon, October 24, 2016
We're very sorry to hear that you experienced an issue with your merchant account. I would ask if you are 100 percent sure that iPayment is the company you were working with as the details you've provided in terms of both the Clover pricing and cancellation process do not align with any of our sales models or promotional offerings. Our teams are all immediately responsive to any inbound inquiries, on both the sales and support sides of the organization as we work to remediate any and all customer concerns in a professional and timely manner.
Should you have any remaining outstanding issues, please contact our customer support department at 800.324.9825.