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iPayment Merchant Services Salesman misrepresented fees, bs compliance fees and unexplained charges plus took several attempts to close acct Thousand Oaks, California
I started an acct in (Jan?) based upon pos rankings online and the salesman. I thought I knew what to expect in terms of fees. To my knowledge, the cc%'s were as explained, and so was the Authorize.net monthly fee.
The ipayment/merchant services monthly fees were debited from my bank acct and were at least double what I was told, then it increased because of "non-compliance" fees... there's something in small writing on the paper statement indicating that an online form must be completed or the penalty will be applied every month (like $20). They got me with about 3 of those before I realized.
I called to cancel in early April after last recent transactions cleared. I was told they were going to close my acct. Shame on me, I didn't demand proof. Since, they've continued debiting my acct the non-compliance fee, reg monthly fees and the last charge was $141- no idea why.
I called again 6/4 and was told the acct wasn't closed. The cust svc person submitted a refund request & emailed me a form & I faxed back same day. Called again today- 6/11 and acct still not closed. Cust svc rep indicated it was submitted 6/7 and could take 30 days, AND that "management" had only approved a $20 refund. Wow! Now I'm afraid they'll debit my acct some huge cancellation fee (I was told there was NO cancel fee- "cancel anytime"). I'm going to close the bank acct on Monday.
1 Updates & Rebuttals
J g shrugged
Austin,Texas,
U.S.A.
Well the compliance fees are semi legit....
#2Consumer Suggestion
Sun, June 12, 2011
In order to process credit cards in the United States, you must be PCI Compliant. I'm guessing that your processor wants you to submit the SAQ quarterly to avoid the fee.
This is will be similar at most processors, others will allow you to handle compliance yourself, assuming that you have a dedicated Compliance (Security) Officer for your company.