Complaint Review: IPS Parcel

The quote and the information listed on their web page is not trustworthy. After submitting the payment I never received any labels, therefore contacted customer service multiple times and was told that it can take up to 10 business days to reprocess the order (I forgot to mention that I choose air cargo, which was listed the fastest shipment, and it was the most expensive one too) until Kimber Ross (director of air cargo shipment) sent me an email stating that it will take another 48h to reprocess the order and that I have to drop it off to the airport and that they cannot deliver it to the door so the receiver also has to pick it up from an airport. I called Kimber and asked her how long it will take to reprocess the order and which airport it could be as I don’t have any airport nearby and I cannot drive to another state. She said that she is still working on my order and it would be an airport that they will choose after booking with cargo and that I have to agree to it either I like it or not or pay additional $150 for scheduling a pick up. She was very rude and hanged up the phone.

I called 2^nd time and I asked to speak with the supervisor who was Stacie Ross (btw they have same last name). I was very surprised when the conversation started on high tone and actually ended up with screams and words “DO YOU UNDRSTAND ME? WE MAKE THE RULES” and I was hearing the 2nd voice (Kimber's voice) yelling behind. I never expected such a terrible customer service. I cannot even list the inappropriate words and language used by that crazy, hysterical and mentally unstable woman. Stacey Ross and Kimber Ross are the worst managers ever who have bad manners and attitude. They are very unethical, rude and unprofessional. Do not recommend using their services as you will pay twice the price and your item will be lost somewhere on the way. There are so many companies on the market that can provide a cheaper price and excellent customer support.