Isuzu Motors - American Isuzu Motors ripoff doesn't stand behind their product Cerritos California
My husband and I bought a 1998 Isuzu trooper two years ago. We have had problems with it on and off for two years, but we were mostly satisfied with it.
August 1st, we made a 4hr trip to Ohio to visit family. On the way home the vehicle died. After towing it home, we discovered that the engine had serious problems. It was going to cost about $3000 to get it fixed.
After contacting Isuzu we also discovered that the warranty ended July 1st of this year. That's just four weeks before the car died. It was a 5 year, 60,000 mile warranty. We were still under the 60,000 miles so we figured they would want to help.
Isuzu could have cared less. Mu husband kept saying, "So you're saying that it's alright that the engine in my car died with less than 60,000 miles on it?" They kept saying it was out of warranty. I mean 4 weeks out of warranty. They said we should take it to the nearest Isuzu dealership and have them fix it. Then they might consider it, but probably not. But the closest one to where we live is 2hrs away. It's going to cost $400 to get it towed there and if Isuzu decides they aren't going to fix it, we are going to have to get it towed back.
My unfortunate circumstance is that I'm 8 months pregnant. I had to quit my job back in May because of difficulties due to the pregnancy. My husband also lost his good full time job with benefits and is now working a part time job making $6 less an hour. We don't have the money to tow it unless we know for sure that Isuzu would help us out. We just can't throw money around. We aren't getting our bills paid as it is. Our insurance will only cover $100 of the towing bill.
So now we have been without a car for almost 9 weeks. I have to walk to Dr.s appointments and to get groceries (when we can afford them). So we have a dead car in the back yard that we are still paying $400 a month on and it's not doing us a bit of good. We thought about letting them come and repo it but then we would still have to pay for it. We have been working really hard on getting our credit back in order too. I have never felt so helpless and disgusted in my life. Doesn't anybody care about humanity anymore? What kind of company leaves a pregnant woman stranded but still expects her to keep shelling out the money to them?
Danielle
Ludington, Michigan
U.S.A.
6 Updates & Rebuttals
Kristy
Falls Creek,Pennsylvania,
U.S.A.
Having the same problem
#7Consumer Comment
Sun, May 28, 2006
I also have an Isuzu, in which the engine blew up at 40,000 miles, then when I fixed that, the transmission at 50,000 miles. My replacement engine is only has a warranty for 12,000 miles. I still owe $6800 on it.
Now it's being repaired for a faulty gear? that just broke apart and threw pieces all into my engine and got lodged into a belt and snapped it, too.
Isuzu needs to step up and take responsibility for the S****Y vehicles that are coming onto their lots. I will never ever buy another one.
As far as your situation, I am very sorry. I was pregnant and without a vehicle for 6 months while they were trying to find parts and repair the piece of crap.
Eric
Lafayette,Indiana,
U.S.A.
Troopers Have Faulty Motors
#7Consumer Comment
Wed, September 08, 2004
Danielle,
Sorry you had to suffer so many negative responses from people who have not been at the mercy of Isuzu. I have been through 5 motors. One never survuved start up. All work done by the dealer who did all the required services. My dealer, Mike Raisor here in town has taken great efforts to assist me with Isuzu to no avail. (If you contact my dealer I am sure he can link you up with me.) I have filed a complaint on this site seperately.
The fact is that Isuzu has faulty Trooper motors. Evidenced by the fact that they only warranty the replacement motors for 12,000 miles instead of the 60,000 on original equiped motors even though they come off the same line, and that the premier engine rebuilder in the nation will not touch this engine.
It is a good thing GM is now building Isuzu's SUV.
Thomas
Libertyville,Illinois,
U.S.A.
complain and gripe
#7Consumer Comment
Thu, March 18, 2004
Some people just have to complain no matter what happens. I have a 91' Rodeo. I have had my fair number of problems with it just like everyone has with their cars. I am a mechanical engineer and an avid garage mechanic myself. Dealing with these things I have come to realize that sometimes parts just break no matter how well you take care of them. Call it my S#$* happens theory on mechanics. The second part is well your warantee is up. There really is nothing that anyone has to do to fix your problem. I'm sorry about your current situation, however that doesn't change the rules of the game. I don't get discounts for housing just because I am single. This is a case of someone needing to complain and looking for a handout simple as that.
Phonix
Saint Petersburg,Florida,
U.S.A.
There are exceptions made everyday
#7Consumer Suggestion
Mon, February 16, 2004
I would advise you to contact Isuzu directly and ask them if any type of adjustment could be made to the repair costs. It sounds like a really gray area to me. The responses given you are viscous and mean spirited. I can't believe people would waste their time to go out of there way to add fuel to the fire. My guess is that they are the same ones cheating on their taxes and stealing from their companies
LARRY
HIGH POINT,North Carolina,
U.S.A.
SOMETIMES THE CONSUMER IS TO BLAME
#7UPDATE Employee
Mon, September 29, 2003
AS AN EMPLOYEE OF AN ISUZU DEAELR I REALLY HAVE SEVER QUESTIONS FOR THIS CONSUMER.
1) DID YOU PURCHASE YOUR VEHICLE FROM AN ISUZU DEALER.
2)WERE YOU EVER OFFERED AN EXTENDED WARRANTY ON THIS VEHICLE? IF SO DID YOU PURCHASE ONE?
3) HAS THE VEHICLE BEEN SERVICED REGULARLY BY AN ISUZU DEALER?
4) HAS THE PCV VALVE BEEN CHANGED BY YOU SINCE YOUR PURCHASE?
5) WAS THE 30,000 MILE FACTORY RECOMMENDED SERVICE EVER PERFORMED?
6) WHAT IS THE EXACT PROBLEM WITH THE VEHICLE? YOU MAKE IT SOUND LIKE THE ENGINE BLEW. THAT CAN NOT BE FIXED FOR $3000.
7) WHY WOULD YOU NOT BE WILLING TO TAKE THE VEHICLE TO AN ISUZU DEARLER FOR DIAGNOSTICS? THERE IS A REMOTE POSSIBILITY THAT ISUZU COULD HELP, BUT THEY ARE NOT GOING TO TAKE AN OUTSIDE MECHANIC'S OPINION.
8) ISUZU BUILDS FINE QUALITY VEHICLES, I OWN 3 TROOPERS MYSELF. THE WARRANTY ON ANY VEHICLE EXPIRES AT SOME TIME.
9) WHY NOT COME TO A DEALERSHIP AND LISTEN TO CUSTOMER COMPLAINTS FOR 1 DAY, LIKE MY HUSBAND LOST HIS JOB AND THIS VEHICLE IS NOT RUNNING RIGHT. I NEED A (YOU FILL IN THE BLANK) OPERATION AND WE CAN NO LONGER AFFORD THIS VEHICLE.. PLEASE BUY IT BACK.
JUST SOME FOOD FOR THOUGHT. IT IS NOT ALWAYS THE DEALER/MANUFACTURER THAT IS AT FAULT.. SOMETIMES THE CONSUMER IS TO BLAME. KEEP YOUR OIL CHANGE RECEIPTS REGUARDLESS OF WHERE YOUR OIL IS CHANGED, AND KEEP YOUR VEHICLE MAINTAINED BY THE MANUFACTURERS SPECS... THE OWNERS MANUAL IS GOOD READING. MOST PEOPLE DO NOT KNOW WHERE IT IS.
Mary
Durham,New Hampshire,
U.S.A.
What does pregnancy have to do with it? Your warranty is up!
#7Consumer Comment
Wed, September 24, 2003
You were sold the car with the remainder of a 5 year/60,000 mile warranty. That means whichever happens first. Your car is five years old, therefore the warranty is up. Why do you expect them to fix it now? It doesn't matter if it was a DAY after the warranty expired. Your warranty is gone, finito, finished.
A sob story isn't going to get your warranty extended for free. Why should it? I don't care if you just lost all your limbs. Being pregnant is not an excuse- millions of women are pregant every day. $400 is quite a payment for someone financially insecure for a used car. Don't buy something you can't afford to pay for.