IT IS IMPOSSIBLE TO GET RIPOFF MCI WORLDCOM CUSTOMER SERVICE TO ANSWER IN WRITING
I GOT AN INTERNET OFFER PHONE FROM A VENDOR IN JULY 2001. IT WAS SUPPOSED TO BE SERVICED BY WORLDCOM.
THE SERVICE COULD NOT BE MADE TO WORK IN MY AREA.
I ASKED WORLDCOM WHAT TO DO. THEY SAID RETURN THE PHONE TO THE VENDOR.
I DID AND ASKED THE VENDOR TO CANCEL SERVICE.
NO WORD FROM VENDOR OR WORLDCOM UNTIL 4 MONTHS LATER A BILL ARRIVES IN NOVEMBER 2001.
I WRITE WORLDCOM THE DETAILS AND ASK THAT THE BILL BE WITHDRAWN.
NO ANSWER EXCPET A REQUEST FOR THE "UPS OR POSTAL ROUTING NUMBERS".
THERE WERE NONE BECAUSE THEY DIRECTED THE STUFF TO BE SENT TO THE VENDOR AND I SENT THEM FIRST CLASS MAIL AND THEY WERE NO RETURNED.
I GET MORE BILLS FOR SERVICE.
I CALL CUSTOMER SERVICE.
THEY WILL LOOK INTO.
MORE BILLS.
I CALL COLLECTIONS.
THEY WILL LOOK INTO IT AND POST A NOTE IN THE COMPUTER ABOUT THE DISPUTE.
MORE BILLS.
I SPEAK TO A SUPERVISOR WHO SAYS TO FAX HIM THE MATERIALS AND HE WILL FIX IT.
HE SAYS THERE IS NOTHING IN THE COMPUTER ABOUT THE DISPUTE.
I FAX THE STUFF IN JANUARY 2002.
MORE BILLS AND A CALL TO ME A WORK NO LESS.
I REFUSE TO SPEAK TO THEM AND TELL THEM IF THIS GOES ON I WILL HAVE TO SUE BECAUSE TRYING TO TALK TO THEM OR WRITE TO THEM JUST DOES NOT SEEM TO WORK.
I CALL CUSTOMER SERVICE.
THE FOLKS HAVE NO RECORD IN THE COMPUTER OF MY CALL AND FAX WITH THE SUPERVISOR, WHO I LEARN WAS IN THE CHICAGO ANSWER AREAS (I AM IN PA) AND THAT I AM NOW SPEAKING WITH NY CITY.
NYC ASKS THAT I FAX TO HER WITH A PHONE NUMBER FOR HER TO CALL BACK TO CONFIRM RECEIPT OF THE FAX.
I DO AND GET NO CALL BACK.
SO, NOW, I AM STILL POSTING ACCRUALS FOR SERVICES I CANNOT RECIEVE ON A PHONE THAT NEVER WORKED FROM A COMPANY THAT WILL NOT RESPONSE.
DO YOU ALL HEAR THAT SMOTHERS BROTHERS SONG IN THE BACKGROUND ABOUT THE MOBIUS STRIP RIDE IN THE BOSTON SUBWAY.
SO I HAVE BEEN TELLING WORLDCOM CUSTOMER SERVICE PEOPLE - HOW CAN I TRUST YOU TO DEAL WITH ANYTHING WHEN YOU NEVER DO WHAT YOU SAY YOU WILL DO AND YOU NEVER ANSWER OR RESOLVE MY COMPLAINT.
DO I HAVE TO GO TO THE FCC OR COURT FOR SOMETHING THIS SIMPLE?
LET ME KNOW YOUR EXPERIENCE AND THOUGHTS!