Complaint Review: It's Just Lunch

I joined Its Just Lunch in Denver, CO in June, 2011.  I completed my application and had an interview with Jen Wicus explaining that I was new to Colorado and was interested in meeting new people and going on some fun dates with professional men age 37-50.  I gave her some guidelines that definitely were not unreasonable.  I wanted to meet a guy that hopefully played golf and/or snow skiied, had his life in order financially, and wanted at least one child in the future.

In the interview I asked whether they had enough male members who would be compatible. Before I signed the contract with them, they assured me that they had MANY men in their database to fulfill what I was looking for and quickly ran my credit card. I paid them $1600 ($200 off the regular price of $1800) in advance for 6 months of their service, based on their promises to provide compatible dates for me.  Jen assured me that I would be introduced to at least 2 men per month.

They require that you phone them to "give feedback" within 24 hours of your date. They told me that this was so they could get a better idea of what you did or did not like about the guy, and they could apply this to find you a more compatible date the next time. It all sounded fantastic.  The truth is, they don't have many members AT ALL.  (They claimed they had 800 active members in Colorado)

As I type this, it has been exactly 7 WEEKS since the last date they sent me on.  (And the contract is only 24 weeks!)  They have not even come close to delivering what they promised.

Exactly 5 times, Jocelyn called and set me up for a date with my next match only to have the gentleman suddenly leave town and have to cancel the date at the last minute.  3 of the men left and went to the mountains and were out of cell phone range, one left the country and was out of cell phone range, and one left town at the last minute and didnt know when he would be returning.  They always gave me some strange excuse as to why the guys had to cancel.

I expressed my concerns to them numerous times on the phone and even went in for a face-to-face appointment with Jen again to ask her what in the world was going on. I told her I would like to quit the service and be refunded back for the remaining time because they were unable deliver what they had promised me and I was tired of arranging my schedule and having almost everyone cancel at the last minute.  (if those guys even existed)  Of course, they always refer to the contract, which states no refunds. 

I am a business owner and also state that there are no refunds on my merchandise that people purchase from me.  That is what I advertise, BUT any customers that come to me and are unhappy with the product they have purchased from me are refunded IMMEDIATELY, without question.  This is the foundation of good customer service, and moral character as well.

This company is not qualified to be in the matchmaking business. The promises they make to the prospective members are for the purpose of putting money into their own pockets.  The sad part is that Jen, Jocelyn, Erica, and Hope all know exactly how to tell people what they want to hear and are making lots of money lying to people day after day after day.   Now I know why their office doesn't have normal glass doors.  It is the only office in the entire building that has a wood door with a little peephole for them to look through and a doorbell!  They are probably scared for their lives in there hiding behind that door!!!

Because I gave them a chance to make things right with me and they chose not to do so, I am also sending this report to Consumer Reports, the Better Business Bureau, and every other place online and in all the professional networking groups I attend to get the word out.  If I can keep one other busy professional, or possibly a single parent from wasting their time and money with this company, then I feel it will have done some good.  PLEASE READ all 17 reports (to date) on this website about It's Just Lunch.  I read all of them and they are SO RIGHT ON.  All of the details mentioned by others were EXACTLY what I experienced in Denver.  What a complete rip-off.