Complaint Review: iVacay LLC

After a long wait, the company finally informed me that the issue is fixed and that I am going to be the owner within the next couple weeks.  They assured me that I would not have to pay this years dues and still have the rights to the week.  This is a satisfied end to a long, frustrating transaction! 

Mr. Mirchael Elwell has not provided the full details surrounding this situation so we felt it necessary to rebut his report and provide full details. Mr. Elwell purchased a Marriott timeshare from us at a very deeply discounted rate rather than paying full retail from the developer directly. The contract clearly states how long the closing will take in order to get such deep discounts and we have provided him with the reocrded deed to said property, document #2017-479862 recorded in the Office of the Riverside County, CA clerk's office. This title is legally in his name. When the title was submitted to Marriott for them to update their internal records,

we were notified that the original owner had a title issue dating back to 2007, thus requiring that issue be corrected before completing the transfer. We informed Mr. Elwell that there was  a title issue that had occured back in 2007 (not by us, but by the original owners' attorney when they transferred it to a trust which is completely out of our hands). We elected to correct the chain of title for him which entails recording a corrective deed fixing the 2007 title. We did inform Mr. Elwell this was taking place, which takes some time. The deed had to be mailed to the owner, they had to get to a notary, then it is sent to the county clerk's office

to get recorded which takes an additional 4-6 weeks. During this time, we received no request for an update from Mr. Elwell. We had informed him of what was to occur and expected he understood the timeframe. In the meantime, we informed Mr. Elwell that the original owner was cooperative and would pay the 2018 fees for him giving him FREE use, as well as the property taxes until the issues were resolved. Mr. Elwell NEVER sent us a copy of the property tax bill he claims to have received. We also offered to make a reservation for him in the meantime so that he could still get to use it until the issues were resolved. We NEVER got a reservation

request. The corrective deed fixing the 2007 error was recorded 4/6/18 as document #2018-0132040 in the Office of the County Recorder of Riverside County, CA. ALL PUBLIC RECORDS. We are simply waiting on them to mail it back to us to provide to Marriott for final transfer. Had Mr. Elwell simply asked for an update, we would have been given this information. He was told at the beginning of this transaction, as we tell ALL clients, we do not give weekly updates as that would greatly hinder our progress on completing transactions due to the high volume of sales we do. We ask our clients to check in every 30 days for updates or we send emails

as there is progress. Mr. Elwell did check in regularly at first and was given updates throughout until this last one stating the error from 2007. We have not heard back from him since. In this case in particular, there was no progress for us to report as the last item of business was already reported to Mr. Elwell. We expect the recorded corrective deed to arrive any day now in the mail and it will be provided to Marriott for final transfer.