Complaint Review: Ivory Homes

Our initial contact with Ivory was great the salesman we met in Stansbury was amazing and very customer oriented. However, we felt that the Eagle mountain Overland subdivision would better suit our family's needs. Our initial meeting with the agent there was less than desirable. He was put out to have to wait when our previous showings of other homes put us behind schedule. Upon arriving at the move in ready home we fell in love! It was just what we wanted. However, once we started to talk with the agent he was extremely condescending and treated us like we had no knowledge of the home buying process. This would have been our 5th home purchased in 11 years, our 4th new home. Not our first rodeo. Despite the salesman we decided to go under contract. We have a unique situation in which the state will be purchasing our home to do road expansion. We were very up front about this situation from the very beginning. As with any government deal things have gone slower than anticipated. When we discovered we would need to extend our contract, we immediately contacted the Ivory agent to see what needed to do to extend this contract. Again the agent was incredibly condescending and really didn't even want to see if they would grant us an extension. We offered an additional deposit and got the agent the documentation that he requested and waited 5 days. After which we had to call him to ask why we hadn't seen an extension addendum. It was only then that he did something. Throughout the process our agent and loan officer contacted the Ivory agent multiple times for information only to be put off by him. Again, each time this happened we had to contact the Ivory agent ourselves before there was any action from him. Additionally, we made some requests to have some things fixed in the home prior to our walk through. We emailed agent early in the process to allow for plenty of time to get these things fixed, only to again get absolutely no response. Then last week our independent appraiser (from our loan company) appraised the property we were set to purchase. The property appraised for $25,000 less than the purchase price. Ivory's response from the agent, "We don't decrease purchase prices." For 3 days we got nothing but BS comparables trying to justify their overpriced home. Never once did they throw out a number or even make any indication that they would be willing to adjust the price. We are set to close on our current home next week, we do not have time to sit and dawdle. In the end decided we would cut our losses and we walked away with nothing. They would not even consider refunding our earnest money unless the could coborate our story with the agent. Pretty sure he isn't going to admit he didn't do a fantastic job. Trust me this experience has really been alot worse than I have portrayed it. As a seasoned home buyer and purchaser of a almost half a million dollar home I felt that the level if customer service we received was not something you would expect more from reputable semi-custom home builder. Buyer BEWARE! Stear clear!