IW/LIVING LEAN - WU YI SOURCE TEA TOOK UNAUTHORIZED MONIES FROM MY ACCOUNT. SAID THEY SOLD ME SOMETHING I NEVER ASKED FOR. ONTARIO California
I ordered Wu YI tea. and returned it, for the promised refund if unhappy with the product. For severeal months after I was being charged $19.95 to my credit card. I finally inquired of my credit card company that there were charges on it that were not authorized. They could not find a number for the charge and told me to go online. I was SHOCKED to see the number of people scammed by IW/Living Lean Las Vagas NV. I found a number to call through all of these complaints. When I called them I was told I ordered that when the tea was ordered. This was not true. I just wanted the (terrible) tea no other product. They refuse to give credit back. THis has to be stopped.
Brenda
Kewaunee, Wisconsin
U.S.A.
1 Updates & Rebuttals
Miriam.Hudson
New York,United States of America
Hello,
#2UPDATE Employee
Tue, December 08, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com
Your satisfaction is our number one concern,
Thanks,