IW SBA Express - Raven Media - Grant Search Assistant Ripoff FRAUDULENT BILLING Nationwide Las Vegas Nevada
After reconciling my bank statements for tax season, I too noticed the $29.95 per month charge to my credit card account like the other rip-off report filers. I called the number given in the rip-off report and spoke to a woman who was willing to refund one month's charge and resend the CD that I was supposed to have signed up for but never received. When I asked to be transferred to her supervisor, she put me on hold at which point I was mysteriously disconnected.
I called back and spoke to a gentleman who put his supervisor on the line. After going round and round with Kendra regarding a website that I visitied and a service that I supposedly signed up for, I told her that I never knowingly purchased anything from her company, never received any CD and never received any ongoing service that would constitute a $29.95 per month charge.
"As a courtesy to me" Kendra was willing to refund 5 months worth of charges, but not the 9 months that were actually charged. I told her that was unacceptable, and that I was familiar with her company's fradulent practices after seeing several reports on the internet. I also told her that I would be contacting the better Business Bureau and the Attorney General's office at which point she offered to refund the entire $269.55.
I will update this site if and when I actually get the refund.
Laura
anycity, New Hampshire
U.S.A.
1 Updates & Rebuttals
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#2UPDATE Employee
Fri, April 13, 2007
I would like to discuss Laura's concerns with her to insure that she is taken care of. Unfortunately, without a last name or an email address I cannot find her account with the necessary contact information.
My apologies for the breakdown in service Laura obviously experienced. Our policy is to never charge anyone who is not interested the membership portion of the offer. Clients simply need to follow the instructions to contact customer support at 1-866-396-5718 and express a desire to do so during the free trial period, or anytime thereafter.
If our support staff fails to offer the quality and professionalism that we expect to provide then I would personally like to know about it so that I can resolve the issue in-house so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Laura. Hopefully, I will hear from her soon so that we can be sure this is resolved.
Sincerely,
Ryan R.