Complaint Review: Grant Search Assistant

While browsing the internet, my older brother stumbled across Grant Search Assistant. After reading some of the information from their site, he asked if we could sign up for an account, as it was a free trial. He wanted to have a free trial to get a feel for it before he committed any funds to the account. I agreed.

Well, during the trial period, my brother never received the free cd which I paid to have shipped. We then attempted to cancel the account, as we didn't feel that the company had good business ethics. It has proven to be a ridiculous scam.

In trying to cancel the account, we've had our name and number taken down with a promise to have our call returned. Our calls were never returned. We've tried various customer services numbers, most of which were not in service or we received a busy signal every time we called.

Today, I was finally able to speak with a representative, a man named Jason. I verified the information and explained the situation. Repeatedly, he interrupted, asking what he could do for me. Again, I attempted to explain the situation. Jason, in a rather rude tone of voice, told me that I should keep my account and go online and chat with one of the coaches.

Again, I told Jason the details of the situation, asking him again to cancel the account and refund my money. He said that he couldn't do that. I told him that I understood that he may be limited in what he can do, but if he'd allow me to speak with someone who could help me, I'd appreciate it.

After a few moments, Jason relented. He cancelled my account, but refused to refund the full $100 the company had charged for a service that neither my brother or myself had been able to utilize, though we have tried repeatedly to cancel the account. He asked for specific dates for the previous calls.

Unfortunately, I didn't think to write down each date that we called, but I did take down some of the numbers. I offered those and he told me that I obviously had the right number, as I was speaking to him. He also said that the customer service number was listed in fine print below the "Ship my Kit" button. He agreed to meet me 'half way', by refunding the second charge of $49.99, but that's as far as he'd go, being that I failed to cancel until now.

After explaining once again that we have been trying to cancel for two months now and had received NO customer support or a usable service or the promised cd, I asked for a full refund. Jason was adament. Considering that I failed to cancel, I owed the company and he was doing me a meeting me half way by refunding my $49.99.

I decided to cut my losses and accept, as I wish to have no future dealings with this company. The company is sadly lacking in integrity and customer service. What service they do provide is provided in a rude, uncouth manner. I strongly advise anyone thinking of signing up for this 'service' to run the other way, so to speak.

Sarah leigh
Mayo, Florida
U.S.A.

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