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  • Report:  #1272304

Complaint Review: Iyogi

Iyogi ( Work ) done for Iyogi thru Work Market Computer Technician New York New York

  • Reported By:
    TSEIII — Augusta Georgia USA
  • Submitted:
    Sun, December 06, 2015
  • Updated:
    Fri, December 11, 2015
  • Iyogi
    291 Broadway, Suite 305
    New York, New York
    USA
  • Phone:
    (855) 274-7474
  • Category:
    Computer Help Desk

U dd a job assignment for Iyogi thru WorkMarket and complete the assignment and sent in all my paperwork, called to check in and out and sent the customer signoff sheet for apporval to services rendered by me for Iyogi. 

No Boot, PC not turning On, Freezes at startup or any other Boot Related Problem (ID: 4779802593)

PARTS REQUIRED / Add Label

 
 
  • Assignment
  • Messages
 

Overview

 

This assignment may involve the following activities:
- Diagnose and fix Booting issue
- If Operating System reinstallation is required then ensure the following:
- Backing up Data
- Install OS, drivers, security application
- Ensure Internet Connectivity
- Perform windows updates
- Restore Data
- Delete data from the backup media (if taken on tech's drive)
- If hardware needs replacement then
- Ensure that you inform end user about defective component(s).
- Help end user procure the part online else procure part and revisit
 
Other information available pertaining to assignment:
- Error Message -No boot device found/no media available 
 
- Computer Make and Model -dell inspiron 15 laptop 
- Service Tag/Serial Number -NA 
- Operating System - win 8.1 
 
 
- End User has Operating System Disc/Recovery Disc - NO 
- End User has Operating System Product Key - YES 
- Active Internet Connection - YES 
 
Important instructions for iYogi End User:under waranty 
 
 
- Please call iYogi once the job is completed or is in pending state.
- DO NOT handover your System and / or any part to the technician for repair
- Contact No: 1- 855- 274-7474.
- Opening Hours: 06:00 AM - 10:00 PM EST (MON - FRI)
                                        09:30 AM - 07:00 PM EST (SAT & SUN)
 

 

 

Special Instructions

In order to successfully complete this Assignment, you must take note of the following requirements:
 
- Upon acceptance of Assignment
 
- Call customer within 1 hour  of assignment acceptance time
- Set the status to "confirmed" on the assignment and update notes if required.
- Call customer in case you need to capture additional information pertaining to the issue
 
- Paperwork
 
- Upon Completion of an assignment, utilize the Work Market Document Management system to upload the signed document back to Work Market.
 
- Closing Notes
 
- Resolution notes should involve the following:
- How hardware is diagnosed faulty (if diagnosed)
- Upload scanned copy of bill of the hardware procured by you (if procured). 
- Steps taken to resolve issue
 
- Equipment or Materials
 
- You may need following Equipment or Materials to complete this assignment:
- External Hard Disk Drive
- External CD / DVD drive.
- Carry OS disc (to access re start features, we do NOT expect you to enter your product key)
- Carry a Laptop, preferably with a mobile Internet connection to download any drivers or utilities if required
- Cables (HDD/Ethernet/USB)
- Tool kit
- Carry data card/internet dongle to download drivers if required
 
- Dress Code
- You should report at the site dressed in Business Casual 
- Provide proof of identification to the customer if requested.
 
- Additional Instructions for Resource:
 
- Once the data backup in done, show the data to End User and proceed with next troubleshooting step upon End User approval
- Do not delete or uninstall anything without End User permission
- Take customer consent before performing any steps which involves data loss
- Do not carry End User system or parts for repair. (Leave all devices on site)
- Educate the End User, wherever required
- Call iYogi before leaving on site and also update notes on Work Market
- You will receive call from iYogi Field support executive from 1800-237-3901 or 631-729-8549
 
- Escalations
- Do not involve yourself in any argument or debate at customer's place
- Always call iYogi and make field support team rep talk to end user
- Do not leave site until instructed by iYogi field support team
 
- If hardware is diagnosed faulty then perform following steps:
 
- Ensure that you inform end user about defective component(s).
- Help end user procure the part online else procure part and revisit
- Produce legitimate bill to the end user for the hardware procured by you.
- Handover the bill to the end user
- Upload scanned copy of the bill along with the signed copy onto Work Market portal
 
 
- Install iYogi Support Dock on the customer's computer after the primary issue has been resolved.
- The details for the same have been provided in the PDF attached with this Assignment (iYogi_Technician_WelcomePack&Checklist.pdf).
- After installation, the software needs to be activated. The activation code was sent to the customer along with the Welcome Mail that was sent at the time of purchasing the iYogi Field Services. 
- In case it is not available, it can be confirmed by calling on any of the below provided phone numbers.
- Contact No : 855 274 7474  (Ask for Field Service Experts Team)
Opening Hours: 06:00 AM - 10:00 PM EST    (MON - FRI) 
                                09:30 AM - 07:00 PM EST    (SAT & SUN)
 
NOTE : PLEASE DO NOT ACCEPT THIS ASSIGNMENT IF YOU DO NOT HAVE SUFFICIENT EXPERIENCE WITH SUCH ISSUES. FAILURE TO COMPLY WITH INSTRUCTIONS MAY LEAD TO BLACKLISTING AND NO FUTURE ROUTING OF WORK ORDERS TO YOU.
 
General process to be followed while visiting a customer
 
- Check-In and Check-Out
 
- Timely arrival to the contact site is mandatory. If there is any problem that prevents you from arriving on time you MUST call prior to the scheduled time & advice both the customer and iYogi of your status.
- Upon arrival, BEFORE DOING ANYTHING ELSE, update the Work Market or iYogi sub-status via IVR or by speaking to the iYogi Field Service team to check in.
- When the Assignment is complete call iYogi and reports the closing information, before leaving the site. Failure to comply can lead to delay in payment and/or low rating.
 
Please follow the below mentioned instructions at each step:
- PRIOR TO ARRIVAL:
 
- Resource must call at-least one hour in advance and confirm the arrival with the customer before reporting at the site.
 
- UPON ARRIVAL: 
 
- Tech is to represent iYogi at all times, and not mention Work Market or any other company or organization at any point.
- Call iYogi or Work Market upon arrival 
- Introduce yourself to the Customer as a Field Engineer from iYogi Technical Services
- Call iYogi Field Support Helpdesk in case of any problem or confusion
- In case revisit is required due to hardware replacement, call iYogi and inform
- In case customer wants you to perform additional task, call iYogi and inform field support executive. No SLI will be done if not called at initial stage.
 
- UPON COMPLETION:
 
- Obtain customers signature on the completed Work Order and use Work Market document management to upload the scanned copy within 2 days of work order closure.
- Call iYogi to Check-Out after completion of Assignment. You will need to provide the following details to iYogi Field Support Helpdesk:
- Onsite time
- Signed copy of the Assignment to be uploaded as soon as possible for the payment to be released.
 
This assignment is a set as a flat fee assignment. Any requests for a Spend Limit Increase will be reviewed on a case-by-case basis. If a SLI is requested contact iYogi immediately via phone (855-274-7474)

Important phone numbers:
Contact No : 855 274 7474 (Ask for Field Service Experts Team)
Operating Hours: 06:00 AM - 10:00 PM EST  (MON - FRI)
                             09:30 AM - 07:00 PM EST  (SAT & SUN)

Please
DO NOT call any other I Yogi TFN in case the above contact number is busy. There is a possibility that you are calling us after hrs or we are
experiencing high call volume . Please contact us on the same TFN after some time and your call would be answered by the right department .
 

Documents

 

Please review the following documents before starting work.

  • PDF
     

    iYogi_Technician_WelcomePack&Checklist.pdf

     
  • PDF
     

    iYogi_WelcomePack.pdf

     

    Ratings

    Rating for Buyer: iYogi Inc
    This rating is not final until the assignment is paid. You can edit the rating until the assignment is paid.
    Overall
    Not Satisfied
    Quality
    Not Satisfied
    Professionalism
    Not Satisfied
    Communication
    Not Satisfied
    Review
    I am totally appalled by your company that I was told I have to wait until yous have funds to pay me ? I cannot believe that one of your employees said this to me….I have other assignments that I agreed to work for Iyogi but now after being told various reason why I have not gotten paid, I will renege on the other 2 assignments…. I HAVE NOT BEEN PAID !!!! I AM NOT SATISFIED WITH THE WAY IYOGI HAS HANDLE PAYMENT OF SERVICES I PROVIDED FOR IYOGI….. I HAVE NOT BEEN PAID !!!!

     

    Check In and Check Out

      completed

    For this assignment, please contact iYogi at 855-274-7474 when checking in and out.

     
    Checked InChecked OutDelete
    10/26/2015 at 12:00pm EST (edit) 10/26/2015 at 01:15pm EST (edit)  

     

    Estimated Time Spent: 0d 1h 15

     

    But they refuse to pay me for servicing this work order for them and WorkMarket will not pay me out of a account Iyogy had to put up funds so if anything like this happened they would pay the technician.  I HAVE NOT HEARD ANY THING FROM WORKMARKET BUT WE WILL CONTACT THEM AND ASK THEM TO CONTACT YOU !!!! 

    REALLY ?  PAY ME OUT OF THE MONIES THEY HAD TO PUT ASIDE TO OPEN AN ACCOUNT WITH YOUS TO POST WORK ON YOUR WEBSITE WORKMARKET !!!!  

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