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  • Report:  #703755

Complaint Review: IZOOMUSA.COM

IZOOMUSA.COM ZOOMUSA@EBAY Theives, Liars, Scammers, Do not deal with them! Brooklyn , New York

  • Reported By:
    Betty White — Savannah Georgia United States of America
  • Submitted:
    Mon, March 07, 2011
  • Updated:
    Mon, June 27, 2011

I ordered a refurbished laptop from a dealer on Ebay Oct 2010.  Received it in less than 2 weeks and issues started with laptop immediatly. Everytime I would push it away or pull it closer to me it would shut off and restart.  I emailed IZOOMUSA about the troubles I was having.  I was given the run around through email.  Returned it in Nov wanting my money back.  They wanted to give me another one with an upgrade for my troubles not a refund.  I only wanted a refund I was scared of there products.  Did not hear back from them for weeks.  I had to constantly call and email them to find out where my refund was.  I was given one scenario after another on why I had not received it.  By this time my 45 days consumer protection had run out with Ebay.  Ebay wants the consumer to handle it with the dealers of which I thought everything was going to be ok.  I had never had an issue with anyone I had made purchases with up to that date.   Here it is Mar 2011 and still they refuse to answer my emails and when I get someone George or Dan on the phone they lie to me about why I have not received my refund.   They never took the initative to call me or email me on there on.  I had to give them my tracking # from UPS so they could see that I had actually sent it back to them.  It showed that it was received by someone at the desked named David and received on Nov 19th.  But, that was not even good enough.  Now they say the UPS bill states .5 lbs was the package weight.  Another reason to not give me a refund.  UPS policy never charges less than 1 lb for any package.  I don't care how big there warehouse is!  Its not my fault there employees can't file returns correctly so IZOOMUSA can handle complaints from customers.  They advertise 100 percent customer satisfaction on there web page and Ebay.  I only wanted my money back on that broken laptop that was all.

1 Updates & Rebuttals


Betty White

Savannah,
Georgia,
United States of America

IZOOMUSA LIARS SCAMMERS THIEVES DO NOT DEAL WITH THEM

#2Author of original report

Mon, June 27, 2011

In Oct 2010 I purchased a laptop off Ebay from IZOOMUSA.  I received it and within days I started having serious issues with it.  I emailed company about the issues and UPS it back to them.  I only wanted a refund.  Well its now June of 2011 and as of this date I still don't have my refund from IZOOMUSA.  I did receive an email from there new Customer service guy Sam in April.   He wanted to know if my ticket was still open or can they close it.  Well Sam I sent you an immediate resonse to your email but I have not received one back.   That was the issue from the start.  IZOOMUSA has the worst customer service department.  I did not get responses from emails and was given the ole lie to get her off the phone treatment.  Guess once again IZOOMUSA wants to still keep my hard earned money through ripping consumers off.  A 3yr old could do your job!  This is my second Ripoff report to keep everyone updated to this issue.    

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