Complaint Review: IZOOMUSA.COM

I ordered a refurbished laptop from a dealer on Ebay Oct 2010.  Received it in less than 2 weeks and issues started with laptop immediatly. Everytime I would push it away or pull it closer to me it would shut off and restart.  I emailed IZOOMUSA about the troubles I was having.  I was given the run around through email.  Returned it in Nov wanting my money back.  They wanted to give me another one with an upgrade for my troubles not a refund.  I only wanted a refund I was scared of there products.  Did not hear back from them for weeks.  I had to constantly call and email them to find out where my refund was.  I was given one scenario after another on why I had not received it.  By this time my 45 days consumer protection had run out with Ebay.  Ebay wants the consumer to handle it with the dealers of which I thought everything was going to be ok.  I had never had an issue with anyone I had made purchases with up to that date.   Here it is Mar 2011 and still they refuse to answer my emails and when I get someone George or Dan on the phone they lie to me about why I have not received my refund.   They never took the initative to call me or email me on there on.  I had to give them my tracking # from UPS so they could see that I had actually sent it back to them.  It showed that it was received by someone at the desked named David and received on Nov 19th.  But, that was not even good enough.  Now they say the UPS bill states .5 lbs was the package weight.  Another reason to not give me a refund.  UPS policy never charges less than 1 lb for any package.  I don't care how big there warehouse is!  Its not my fault there employees can't file returns correctly so IZOOMUSA can handle complaints from customers.  They advertise 100 percent customer satisfaction on there web page and Ebay.  I only wanted my money back on that broken laptop that was all.