J.B.Robinson Jewelers They ruined my watch Westland Michigan
January 2008. Dropped the watch off for repair. I was told they would call in 10 days with the estimate. After calling them twice during the second and third week of not hearing from them, I paid them a visit. I was given the usual stall tactics and left with the assurance someone would call the following day. (This is now a month) The following week they call not with an estimate but saying my watch was repaired.
As I inspected my watch I noticed the sweeping second hand was missing. The manager had no answer, literally....he shrugged and handed me my watch. I paid the repair bill of $170 and asked for my detailed invoice, which I was told they do not provide. I fired off emails to their parent company in Ohio and the BBB. The BBB got results.
I just got off the phone with the manager who reinterated that they don't give out the invoice because they need to add their cost and they don't want the customer to see the actual amount of the repair. He read it to me though! Yay! I feel better.....not. He also offered to send my watch back to their facility so they can check and see whether it "has a second hand". I guess this is all I can get.
So meanwhile dear reader, stay out of J.B. Robinson....warn your friends and neighbors. Oh, by the way, I'm not sending it back by them. I'll find an honest mom and pop watch shop somewhere and lick my wounds.
No nick needed
Plymouth, Michigan
U.S.A.
1 Updates & Rebuttals
Thomas
Anderson,South Carolina,
U.S.A.
Finding another (competent) repair venue is the right solution
#2Consumer Comment
Thu, February 21, 2008
Locating an old-timer who has an established reputation is a good start.
My wife took my Brietling Copilot to a local jewelry shop when we lived in Cincinnati, She was having it fixed as a birthday present. They screwed it up. I transferred to a different division of the company in upstate NY where we found an old-time jewler. We took the Brietling there & the elderly gentleman opened it and concluded the watch needed a complete oerhaul. He knew a retired Brietling watchmaker in Switzland and....
Long story short, the watch now works like new. I was told that the parts that neededto be replaced were no longer available so the retired Brietling watchmaker in Switzland made them. Final cost was $200.