J C Penney Optical Did not describe type of lenses I was ordering. This was not the type of lenses I had ordered previously San Antonio Texas
I have been ordering glasses for 6 years at J C Penney Optical. In 2014 I ordered progressive bifocals and transition sunglasses and could not see properly and they told me I had to adjust to them as it was different prescrition. I paid $249.00 for both pair. I tried for over a year and could not see properly. I had my eyes checked again in February of 2016 and had different prescription again. I went back to J C Penney Optical and decided I would only get the transition glasses that I could wear for regular glasses and sunglasses. I went to pick them up 2 weeks ago and I could not see out of them either. I was then told that they had sold me the glasses that I had picked out in December 2014 and they were not the ones that I had bought in 2013 because they would only let you see a small area in the center of the glasses and would not reach all the way across the lenses. They said they would move the bifocal up a little and maybe that would help. I have now invested $464.00 in glasses at J C Penney Optical and I still do not have glasses that I can see out of. I do not know how to get a resolution. I guess I will have to go to either Lenscrafter or some other optical company and pay all over again to try to get satisfaction and be able to see.
Patricia Pruitt
San Antonio, Texas