J.C. Penny Optical-Melbourne Sq.Mall-Melbourne,FL Refund not given when change of lens made 2 weeks after purchase. Melbourne Florida
I went back after a two week "wear/trial" for remake. The Mgr. would not refund a difference of $30, I originally had blended bifocal ($30 more than progressive) and came back for remake to progressive. Her (Jennifer) reason was "I asked for Blended Bifocal"...true, but did not workout. I feel this is not in line with practices of other optical places. I went back to a lesser priced lens, but lost $30. I paid cash at time of purchase, but would have even accepted a credit to my JC Penny Credit Card. She needs a lesson in "PR".
Fl senior
palm bay, Florida
U.S.A.
1 Updates & Rebuttals
Fl senior
palm bay,Florida,
U.S.A.
J.C.Penny Optical-Melbourne,FL - UPDATE 7/9/08
#2Author of original report
Tue, July 08, 2008
I used J.C. Penny's on-line www. address and clicked on "contact us" and entered my complaint. Within 24 hrs. I was contacted by phone by a customer relations mgr. (outside FL) and told they would contact my local store where I made the purchase and have them reimburse me the $30 difference that should have been refunded me when I asked.