J.J. Keller & Associates, Inc. Company collects money but does not ship orders Neenah Wisconsin
I made several purchases online over the past few months. My credit card was billed but my orders never shipped. The company does not return my emails.
Formercustomer
Mechanicsville, Virginia
U.S.A.
1 Updates & Rebuttals
Adrienne
Neenah,Wisconsin,
U.S.A.
Apology and explanation
#2UPDATE Employee
Fri, December 12, 2008
I manage the ecommerce area at J. J. Keller. We were surprised to read your comment, but glad to have a chance to explain what we believe happened.
We work with a number of different distributors to help companies find our products. Unfortunately, there are sometimes problems, as is the case here. We were recently alerted to an issue with one of our distributors and as a result terminated our relationship with them. This former partner was a Virginia-based company who was accepting credit card payments for J. J. Keller products but not shipping the actual products. We regret any inconvenience this situation may have caused.
J. J. Keller is dedicated to providing prompt, courteous service. We've been helping our customers handle their safety and regulatory compliance challenges for more than 50 years. Our Customer Service team would be happy to answer any questions you may have.
J. J. Keller Customer Service
Phone: 1-877-564-2333
Fax: 1-800-727-7516
Email: webinfo@jjkeller.com