Complaint Review: Jade Rock Enterprises LLC - EZ Unsecured

On March 14, 2008 I applied online with this company called EZ Unsecured. They were to assist me with seeking financing for my business called Anthem Associates Unsecured Credit Lines. They Never submitted 1 application nor rendered any service. They just took my money. I am a sole proprietor in the State of California. I am a 60 years old that has worked hard for my money & in these rough economic times cannot afford to lose the $600.00 Application Fee to a company that neglected to return my phone calls & not render a service they said they would do. I had to call & call & call their company for weeks until finally a woman (I dont remember her name) that is employed there told me that the gentleman that was (lending specialist assigned to my file) named Bruce Maki no longer worked there & they were going to assign another person to my file. So they gave me a guy named Leo Cardoso. I waited & waited for this guy to call me & he never did. So I called once again to find out what was going on. The Customer Service Line sent me to his voice maid about 3 times over a period of 2 weeks & still no reply.

So at this time I had gotten so frustrated & busy with my business & other personal matters I just did not follow up any longer. Now 2 months later from when I originally applied for a unsecured line of credit, a lady named Pamela Diaz calls me up & starts to ask me questions regarding my file/application with EZ Unsecured. She asked if I had all the conditions met on my file for them to proceed. She asks who was my lending specialist..& so on. She did not even know who was helping me on my file & she work for this company as a manager or something like that. I told her that I was very disappointed & explained my position that no one was calling me back, I had to follow up so many times & it was like I was invisible to their company & no one knew anything about my file/application, but they cashed my charge card faster than I could fill in the numbers. She also said she was sorry & that her company was going through some changes & that Bruce Maki no longer worked for the company & assured me that all would go smooth from then on. Also she re-assigns my file once again to another (Credit Analyst) named Steve Hakala, not even a lending Specialist at this time.

I guess that was the next step to consult with a lending specialist when I thought all along I was already there. At this point I still dont know who my so called lending specialist is. So Steve sends me a e-mail (see attached) saying that after I talk to my lending specialist a lady named Jamie Weaver will gather all my conditions. So I had to follow up with her a week later to find out still what was going on. At this point I feel like I am working a full time job calling this company I paid to perform a duty & am getting nothing but the run around & I am at the end of month number 3 from when I first applied! Today is May 24, 2008 & I applied on March 14, 2008.

I am so tired, frustrated, upset, disappointed that I finally get a hold of Jamie Weaver (condition specialist) & tell her I want a refund for the monies I put up front. She tries to convince me otherwise, but I insist. I am DONE with the charades with everyone in their company & just want my money back. So she says she will send me to the Billing department for speak with someone. I was on hold for 15 minutes & then the phone disconnected & no one called me BACK! So I called them & said I wanted to talk with the Owner of the company so I can get refunded my $600.00 for non-performance. I believe they were unjustly enriched & are not entitled to any compensation at all because they never rendered any service other than making my life stressful & I did not sign up for that! A Billing Manager named Karla Thomson said she would talk to the CEO names Marcio & see what he would say.

So they e-mail me a letter saying they will give me what he called a success credit refund at the close of my loan. (his way of getting around paying me back my money). I do not want that. I do not want to move forward with a mess of a company, do unprofessional, so negligent & cunning on how they would refund me through a success credit refund at the close of my loan. I told them that I would file a complaint if I was not refunded & they I guess though this old man didnt have the time.

But here I am doing what I said I would do & I just hope they will comply with my simple refund request of $600.00. They can easily refund it back to my charge card but choose not to. They have that info. The bottom line is they did not render a service & are not entitled to compensation & I simply lost total trust with their company & I dont do business with those I can not trust. Thanks for your help regarding this important matter. I know the State of Nevada has no tolerance for these type of business practices & will expect a positive conclusion of some sort. This experience been nothing but difficult & disappointing to say the least. I do not trust this company & their underhanded tactics.

P.S. In their agreement is states that I can cancel the agreement at ANY time. I have done so & still have not got my money back.

Robert
Victim of EZ Unsecureds lack of Performance, Ethics & Duties they claim in the E-mails & other advertising.

RVM-victom
Sylmar, California
U.S.A.