J2 Communications MyFax.com A Company without a Conscience Hollywood, Ca Nationwide
Instead of notifying me that I had gone over the number of pages for the $10 per month subscription, they billed my credit card sometimes multiple times in one day. When I asked why I never got notified or why the faxes even went through if I didn't have the allocated pages left, I was told that the billing happens automatically, so the so called "customer service reps" would never get flagged.
They make it difficult to call them or to find how to cancel the service on the website, and have told me that because it is on their website, it is legal to rip people off this way. It may be legal, but it is not ethical. Just because you can screw someone, it doesn't mean you should. How good can their company really be if they feel they have to do business this way?
1 Updates & Rebuttals
Screwed
New Brighton,Minnesota,
Ripped Off Again
#2Author of original report
Mon, October 20, 2014
I called on October 17th to cancel the account, and it turned out the account was never cancelled. Instead they charged my credit card $294 after it was supposed to have been closed. I didn't use this "service" on the days of those charges because I thought it had been closed.
On the 19th, when I discovered the account was still open, I called again, and was told by another person that it would be closed that day. I asked for an email confirmation, and what I got was a customer service satisfaction survey with a case number on it. When I asked where was the confirmation, I was told that I have a case number and I can always use that to call in to confirm it was closed. I don't want to call in, I want an email that it was closed. Finally it did come.
They not only charge per page, but they charge for the time of transmission, as well, and they determine the amount of time it takes to go through, but they don't tell you what they charge for the time.
In all, I have now been charged over $1,000 for this nonsense.
I found in their FAQ section that they have the ability to limit the number of pages, which makes this even more asinine and proof that their business model is designed to rip people off.