Complaint Review: J2 Global (Canada)

I also signed up with J2 Global for their 30-day free trial in January 2013. I cancelled by phone in the early part of February, but I got an invoice from MyFax on February 25, 2013. I immediately sent a reply email to MyFax [mailto:billing@myfax.com] on Monday, February 25, 2013 6:39 PM with the Subject: MyFax Billing Statement. Since this was a written notice and since I had just spoken with an agent at MyFax noting that I would cancel, the email simply stated, “SERVICE PREVIOUSLY CANCELLED – STOP BILLING.”

I did not hear from them again and there were no more invoices. It was not until September 3 that I was going over my accounts in the bank when I discovered that I was still being billed by MyFax and Evoice on a monthly basis. They never stopped billing me and even though I never used their services they refused to refund my account. After asking the MyFax agent, Asim Chowdhry, I became extremely angry when he attempted to remand me for not knowing how to cancel. He used some rather stupid logic to try to explain to me that there was no such thing as a billing department at the company but I would have to contact Evoice separately since they were a different department. J2 Global (Canada) was previously Protus, which is actually MyFax (877/437-3607). Evoice is actually OneBox (866/761-8108). Here I spoke to manager Mark who again tried to explain that they have no way of determining usage of services and that there are certain costs they incur even for inactive numbers. He also refused to provide me a refund and further advised that he would cancel my services. When I asked him how he could cancel my services by phone when he had just told me the same scripted story that Asim stated – the one about not being able to cancel with a phone call – that I would have to go on chat or online to the website. Perhaps the tone of my voice will stop the next invoice. I did get an email from Asim agreeing to cancel my services, but no refund was given. He flatly refused to consider giving me any refund for accepting fees when no service was rendered. Mark also got nervous when I informed him that I was going to publish their dastardly deeds. He did not send a confirmation that eVoice had cancelled me. This is a very sleazy operation and although the product may be good the ethics of the company sucks! They are money grubbers and they have no sense of what good customer service really involves. Just in case these rip-off folk get to you under different names, here are a few of their known aliases: j2, MyFax, eVoice, FuseMail, Campaigner, KeepItSafe, Onebox and Protus. I am wondering how many more people is this happening to that they aren't getting their money back and just not fighting it. I wish there was an attorney that would take on this class-action suit. They even advised me that no one has called in at all to complain about the 30-day trial. Once they get you in on a free trial you really will have your trials if you try to cancel their services.