Jackson Hewitt Tax Service slow prossessing ripoff Orlando Florida
Please do not use this company to do your taxes.
I somehow got lost in their system. It is now June 2, 2003 and my taxes are not completed. I only received one phone call from the company after I placed a call to see what was going on.
That was around May 15th. I will have to say the lady was nice, she stated the tax preparer had some questions or was waiting on something from me.
Why didn't I know this? Why wasn't I contacted? Even if something was somehow my fault you go to these people because you think they are the pros. I just got excuses. Please do not use this company. I guess they are all independently owned. I can't get an answer out of anyone. All I have to say is I am in shock that no one contacted me.
SE
Orlando, Florida
U.S.A.
1 Updates & Rebuttals
Wendi
West Hazleton,Pennsylvania,
U.S.A.
Apology Needed
#2Consumer Comment
Wed, March 31, 2004
To everyone who has had a problem with Jackson Hewitt, I am offering my sincere aplogies as a former employee of an independently owned franchise (in PA). I must say, that sometimes errors do occur, as they will with any job where computers are used. I am not trying to make any excuses, because when those errors do happen, they should be handled in a competent, professional manner. I am sorry to all of those who did not recieve such respect. The office where I worked seemed to always be on top of things, and if a return needed review by the owners, it was done immediately if possible, and within a day or so at the most. Please remember that Jackson Hewitt offices are franchised and independently-owned operations, and the behavior of one office may not reflect the behavior of another. Good luck and God bless!