Complaint Review: Jackson National Life Insurance

My mother purchased a life insurance policy thru Reassure which was mergered with Jackson Nation Life Insurance Co.  She made me the owner of the policy and I changed the beneficiary to myself as my step-father had passed away and he was the beneficiary.  My mother signed the change in policy.  She has not passed away and I file a claim.  They keep giving me new fax numbers and different addresses.  They asked me to retract my claim as I am not the beneficiary.  I have copies of all my requests.  It has been over 4 weeks and no one will help me.  I reported them to the Insurance Board in Austin, TX and sent all the copies of the request for changes on the policy.  It is a small policy but will pay for the funeral that I already paid for.  

They are not being co-operative and i think they are just brushing me off so they can keep the money, but I an going to continue to purse until they fulfill their part of the claim.  I did not pay on a policy all these years for them to just ignore me.  They have a large group of leaders on their site that are probably getting rich on their policy holder.