Jacksonville Chrysler Jeep Dodge crooked, lying, unqualified and dishonest at all levels ripoff Jacksonville Florida
First off let me say that we love Jeeps, However, we will not buy another. This dealership has had our vehicle in service 8 times for the same problems in 3 months. They have done damge in the interior and tried to blame us. The vehicle had 4 miles when we bought it, It now has run up 400 miles just back and forth to the dealership for repairs.
Jim Brown, the General Managewr is a worm. He will lie, mislead and make false statements to your face. He should be arrested for fraud and sued by anyone that has had to deal with him.
To be more specific, the driver's seat was squeaking, the air bags were not working, the power seats stopped working, they took a 5 inch but 1/4 inch deep chunk of plastic out of our counsel (and blamed us), Tore our seats and tried to say we must carry knives in our backpockets to rip seats like this They looked like seats from a 1972 Buick they were so bad and another dealer said that they were factory defects in the material but JIM BROWN says otherwise.
So If you buy a new Jeep from this dealer, BE PREPARED. We are being forced to get an atty just to fix our Jeep. We are not asking for money, we are not even asking for an apology. Just fix the Jeep like it is when we bought it.
PLEASE DO NOT BUY FROM THIS DEALER. THEY WILL LIE TO YOUR FACE AND GOD FORBID. IT IS A SAFTEY ISSUE. IT COULD BE YOUR LIFE AND THESE PEOPLE DO NOT CARE AT ALL.
Scott
atlantic beach, Florida
U.S.A.
5 Updates & Rebuttals
Rhonda
Jax,Florida,
U.S.A.
No Customer Service Issues
#6Consumer Comment
Wed, November 30, 2005
I wanted to respond in regards to the service department at Jacksonville Chrysler Jeep Dodge. While I did not purchase my Chrysler from their dealership, I have received superb service as though I have been their customer since day one. My experience has shown that they are running a tremendous program as they have delivered on every promise made. That being said, since my car was purchased prior to the opening of their dealership, I never expected to receive such impressive customer service. On several unfortunate occasions I had to call on Rob, and Jim Brown to assist me with warranty repairs and each time my demands were met with prompt and courteous service. My previous experience with another dealer in town had not been as pleasant or equally glowing. It seems the norm these days, is that organizations can get "tight pockets" at pay-up time. Not the case with their service department. I never once encountered a roadblock or felt pushed around as my questions were answered and an accurate diagnosis was given each time. I especially want to credit Rob and Jim Brown for their exemplary service over the telephone. They both were compassionate and fair and never once disputed my needs. It is a rarity to encounter service people as top notch as that found in their service department and I for one am entirely appreciative for all that has been done for my Chrysler and me. While my car has had some issues, all have since been resolved. In closing, I would recommend their dealership to my friends and family because of the fair treatment I have received and continue to receive.
Mary
Middletown,New Jersey,
U.S.A.
Question
#6Consumer Comment
Sat, November 26, 2005
How do you know the airbag's not working?
Mary
Middletown,New Jersey,
U.S.A.
Question
#6Consumer Comment
Sat, November 26, 2005
How do you know the airbag's not working?
Mary
Middletown,New Jersey,
U.S.A.
Question
#6Consumer Comment
Sat, November 26, 2005
How do you know the airbag's not working?
Richard
Eddy,Texas,
U.S.A.
defected fabric
#6Consumer Comment
Fri, November 25, 2005
If another dealers says that the seat tore up decause of a factory defect than take it to that dealership. you do not have to takr the car to the dealership you bought it from.