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  • Report:  #762503

Complaint Review: Jagex LTD

Jagex LTD Runescape Beware of subscriptions Internet, Internet

  • Reported By:
    MadMom — Internet United States of America
  • Submitted:
    Mon, August 08, 2011
  • Updated:
    Mon, August 08, 2011
  • Jagex LTD
    UK
    Internet
    United States of America
  • Phone:
  • Category:

My son had a Runescape account that kept getting stolen, so we cancelled his monthly subscription in September 2010; however the charge kept appearing on my credit card statement every month.

It is now August 2011 and I'm still being charged. I've contacted Jagex/Runescape and they refuse to credit anything, despite the fact that the account had not been used (for anything other than several attempts to cancel it) in 11 months.

I am in the process of reporting to any and every agency that will listen. It's only $5.95 per month, but it's the principal that this company preys on teens and their unsuspecting parents because they think no one will miss $5.95 a month.

I'm a mom who is tired of being taken advantage of!

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