Print the value of index0
Jaguar Cars Jaguar Cars deception lies and abuse Art of performance I can't be alone Mahwah New Jersey
I purchased a 1998 Select Edition (certified inspection and extended warranty) Jaguar XJ8 in July 2001 from AC Imports in Palatine, IL. The car stalled 3 times on the expressway (each time after allegedly being fixed) and was towed from our garage twice, along with a myriad of smaller problems- total time in the shop was more that seventy (70) days with over twenty pages of garage reports in only 14 months.
Further research showed that the prior owner also had the car stall on the expressway (just before his lease was up). Jaguar Cars did nothing but provide unfullfilled promises and cursory generic responses to my many letters and phone calls. AC Imports (dealership) obviously supports Jaguar Cars while at the same time indicates that they have nothing to do with Jaguar Cars, as they are independently owned.
Attorney General did nothing; FTC sent stock info (the same as if your fridge or washer were bad) and said to seek private council. Being at our wits end and having been deceived and lied to repeatedly (we were promised a different XJ8 in a gentlemens'agreement that was ignored), we revoked acceptence of the car with Imperial Motors in Lake Bluff, IL in November 2002 (it was in their shop thirtyseven (37) days)- another expressway stall could have proven fatal.
Certified mail was used to deliver our substantial letter of intent to Jaguar Cars, Jaguar Credit and Bill Ford; another copy was hand delivered to the service manager at Imperial and another mailed to Imperial Motors. Seven months passed without a word from anyone until a call from Jaguar Credit stating that we own the balance.
We have everything documented and have accumulated a great deal of information far too much to show here. I am confident that we are not alone in being abused and mistreated by Jaguar Cars and their affiliates. Any interested parties can contact me.
Scott
Barrington, Illinois
U.S.A.
6 Updates & Rebuttals
Steve
Dallas,Texas,
U.S.A.
European Cars are Superior to American
#7Consumer Suggestion
Sun, December 16, 2007
The genius who mentioned the fact that the average miles driven per year in the USA is twice is high as in Germany, then made the deduction that European cars don't last as long as those in the USA is missing some screws or has not been to Europe to know that, unlike in the USA where many trade their car in every 3 or 4 years so they can impress people, most Europeans are driving cars that are 20 years old. American-made cars aren't even made for American consumers, but for police departments and rent car companies. As a result of their guaranteed sales, they care less about making good cars.
As the owner of a 1998 Jaguar XJ8, I have spent a total of $3000 for repairs in 10 years....that's quite good by any standards. The fact is that if you buy a used car, you need to research it and have it checked thoroughly. Don't cry to Jaguar when your third party warranty doesn't cover you. These after-factory warranties are not from Jaguar. They are from independents who claim to provide Jaguar service. Also, NEVER EVER take your car to be serviced; it's a waste of money and NEVER EVER take it to a Jaguar dealer for repairs. AVOID auto dealer rservice departments at all cost because you will get ripped off.
The unfortunate thing about Jaguar is that you are limited in places that can deal with it. So if you don't live in one of the 5 largest cities in the USA where there are non-certified but competant and reasonable repair shops for Jag, either shell out the cash for a new one or buy something within your income level.
Thomas
Anderson,South Carolina,
U.S.A.
European cars are designed for Europe. The USA is not Europe!
#7Consumer Comment
Sun, June 03, 2007
Germany has the highest average auto mileage accumulation in Europe- 7400 mi/yr.
England's average auto mileage accumulation is about 6400 mi/yr.
The USA's average auto mileage accumulation is about 15,000 mi/yr.
Why would you ever buy a car designed to travel 6400 miles/yr for use in a country where cars travel an average of 15,000+ miles/yr?
While you ponder this, look up the reliability of European and English cars in Consumer Reports. All those solid black circles you will see are not intended to look stylish- they indicate a "WORST" rating.
In the future, DO YOUR HOMEWORK BEFORE YOU SPEND YOUR MONEY!
Thomas
Anderson,South Carolina,
U.S.A.
European cars are designed for Europe. The USA is not Europe!
#7Consumer Comment
Sun, June 03, 2007
Germany has the highest average auto mileage accumulation in Europe- 7400 mi/yr.
England's average auto mileage accumulation is about 6400 mi/yr.
The USA's average auto mileage accumulation is about 15,000 mi/yr.
Why would you ever buy a car designed to travel 6400 miles/yr for use in a country where cars travel an average of 15,000+ miles/yr?
While you ponder this, look up the reliability of European and English cars in Consumer Reports. All those solid black circles you will see are not intended to look stylish- they indicate a "WORST" rating.
In the future, DO YOUR HOMEWORK BEFORE YOU SPEND YOUR MONEY!
Thomas
Anderson,South Carolina,
U.S.A.
European cars are designed for Europe. The USA is not Europe!
#7Consumer Comment
Sun, June 03, 2007
Germany has the highest average auto mileage accumulation in Europe- 7400 mi/yr.
England's average auto mileage accumulation is about 6400 mi/yr.
The USA's average auto mileage accumulation is about 15,000 mi/yr.
Why would you ever buy a car designed to travel 6400 miles/yr for use in a country where cars travel an average of 15,000+ miles/yr?
While you ponder this, look up the reliability of European and English cars in Consumer Reports. All those solid black circles you will see are not intended to look stylish- they indicate a "WORST" rating.
In the future, DO YOUR HOMEWORK BEFORE YOU SPEND YOUR MONEY!
Thomas
Anderson,South Carolina,
U.S.A.
European cars are designed for Europe. The USA is not Europe!
#7Consumer Comment
Sun, June 03, 2007
Germany has the highest average auto mileage accumulation in Europe- 7400 mi/yr.
England's average auto mileage accumulation is about 6400 mi/yr.
The USA's average auto mileage accumulation is about 15,000 mi/yr.
Why would you ever buy a car designed to travel 6400 miles/yr for use in a country where cars travel an average of 15,000+ miles/yr?
While you ponder this, look up the reliability of European and English cars in Consumer Reports. All those solid black circles you will see are not intended to look stylish- they indicate a "WORST" rating.
In the future, DO YOUR HOMEWORK BEFORE YOU SPEND YOUR MONEY!
Andrew
Bakersfield,California,
U.S.A.
they have screwed me too!
#7Consumer Comment
Sat, June 02, 2007
My 2002 x type began having transmission trouble at 39,000mi and I was asking the dealer to look at it but they kept claiming that there was nothing wrong with it until the moment the four years of my warranty went up and then they wanted to charge me $10,000.
The service manager of the local dealership called Jag corporate for me because they would not return my attempts at contacting them and he told them that I had been bringing my car in for transmission trouble under warranty but they neglected to document it and then asked if they could still go ahead and fix the vehicle since it was under warranty when the problem began.
Jag corporate said no and that was the last I have heard from them. Completely illegal but since the dealership did not document it the only proof I have is the many friends and family that have experienced it with me. Jaguar Cars have no integrity.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.