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  • Report:  #1462444

Complaint Review: Jaguar Land Rover Anaheim Hills

Jaguar Land Rover Anaheim Hills Range Rover Don’t take your car to this place Anaheim Hills California

  • Reported By:
    MO — Moreno Valley CA United States
  • Submitted:
    Wed, September 26, 2018
  • Updated:
    Wed, September 26, 2018

DO NOT TAKE YOUR CAR TO THIS PLACE!!!! You will be scammed!!! July 10th I took the car (2013 Range Rover sport with 60.000 miles on it) to fix coolant problems. They messed my battery and never fixed the actual problem and tried to take more money from me saying that the first problem was the coolant light. LOL! So I paid $2000 to get a light turned off?? The service manager Ron Reed The service advisor Amish Patel --- Full story, We were pretty clear about the problem explaining details like: the light is on saying low coolant level, the car leaks when we park and we have to keep on putting coolant at least once a week and also said that we took the car to fix the same problem with some other people that was not Land Rover and they didn't fixed. So we decided to take to Land Rover because we want the real deal. Turns out the real deal was our worst nightmare. They"fixed" the car, I went to pick it up and saw that my lights and the car in general had low power like my battery was bad. They probably left my car lights on all night long at the shop or something similar. And the car still shows 'service needed'. I showed the problem to Amish before leave with my car. He said if the problem persist to comeback. Next day I was in the meddle of the 60 highway at 11:PM with my car dead(battery) waiting for AAA came to give a jump start. I went home, The low coolant level light came back on and I saw that the car still leaking. What a lovely day! Next day AAA came again gave the jump start, I took the car back and explained all what happened. After lots of discussions the manager said that he would agreed on give me a new battery if I would pay for the service. So there was $300+ out of my our pocket. Got my car back, and only a 4 days later the light came back on 'Low Coolant Level', Car still leaks. I called Amish and complained about it. He said bring it back and when I brought the car back he started to act like he didn't know what the car problem was at the first time I came. I reminded him 'Coolant Leaking'!!! Of course he needs to act that way if he basically had the plan to charge me for the same thing again. And there was $2200+ to fix a coolant leaking in the car. So what I paid for??? This time I said NO. I'll not pay for something I just paid to get fixed. Went to talk to the manager and his frosty answer: I'll not talk to you. I already talked to your husband. I'm the one driving the car, I was the one who 4 times took the car and I was the main contact. Women can't talk? So too make easy I called my husband in the room as we both talked to the manager face to face to see how he could lie to to our faces saying that I never took my car to fix the coolant problem but a problem that we both still can't understand what we paid for. He said what was on the report was nothing related to leaking coolant. So Amish needs to know how to listen to clients to write the reports better? Or maybe the mechanics need to learn how to fix a car! Almost $2500 plus all the day off from work, gas and my freaking time for absolutely NOTHING!!! Just stress! Because of these people I want total distance from any Land Rover, Range Rover car. The only good reviews they have is from someone buying a new car. They are very sweet and nice if you want to buy a car but when you comeback a week later with a problem all changes. What a shame!!!

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