Jake Sweeney Automotive rip off customer service?! Insult the customer and leave them with a $1600 repair bill Cincinnati Ohio
On April 30, 2003, I purchsed a car from Jake Sweeney Automotive. After approximately one month, I noticed a slight vibration at high speeds that became worse when I braked.
I took the car to my mechanic on July 3. He called to tell me that someone had put engine oil in the master cylinder rather than brake fluid. This has caused extensive damage to the entire brake system in my car - front and rear brakes will have to be replaced, as well as any piece of rubber (hoses, seals) that came in contact with the engine oil.
I called Jake Sweeney to see if this was covered under my warranty. I was told that it was not. I spoke with Assistant Manager Brian Emerson who told me that this is something that I must have done and that I was free to call an attorney if I wanted, that Mr. Sweeney keeps an attorney on retainer and they love for him to earn his money.
This is customer service?! Insult the customer and leave them with a $1600 repair because Jake sweeney does not properly inspect their used cars before they place them for sale?
Do not buy a car from Jake Sweeney!
Misti
Cincinnati, Ohio
U.S.A.
3 Updates & Rebuttals
madatjakesweeney
dayton,Ohio,
United States of America
Happened to me too! JAKE SWEENEY SCAM
#4Consumer Comment
Tue, February 19, 2013
THIS JUST HAPPENED TO ME AS WELL! I GET THE VEHICLE CHECK ENGINE LIGHT COMES ON WHEN IM ON THE WAY HOME THEN AUTOZONE TELLS ME 900 IN PARTS! MORE TO THE STORY GONNA MAKE MY OWN THREAD
Greg
Cincinnati,Ohio,
U.S.A.
Your experience with Jake Sweeny Automotive has to be rare.
#4Consumer Comment
Thu, July 10, 2003
I have dealt with them for a number of years. My wife, and I recently purchased a new Chrysler from them, that had a similar vibration problem. When we contacted the Dealer, they not only had us bring the car in, but in less than four hours it was repaired. This, by the way, was not covered under warranty. However, Jake Sweeny Chrysler Plymouth DID NOT charge me for parts or labor because they felt that this problem should not have occured in such a short period of time. They contacted Daimler Chrysler regarding the problem and it is now a covered item. The fact that ANY business keeps a lawyer on retainer is no surprise at all. Nobody should be in business if they can't afford to do so. Incidently, my sister worked for Jake Sweeny for 15 years, and two of her husbands sisters still work there. There is a reason that they are a 5 Star Chrysler Dealership. My suggestion is that you contact Howard Ain the channel 12 troubleshooter.
Adolph
South Bend,Indiana,
U.S.A.
Car dealers....a breed apart.....
#4Consumer Comment
Tue, July 08, 2003
Quote:"Mr. Sweeney keeps an attorney on retainer and they love for him to earn his money."
For a car dealer to make this statement is totally believable.
[1] The bottom-feeding car dealers (that's a redundant statement, I realize), I'm sure would prefer to be prepared to engage in litigation (or threat thereof) rather than practice ethical, honest dealings with their customers. Anything for "the bottom line".
[2] I can also believe a car dealer could be such an imbecile as to make such an incriminating, self degrading statement.