james l robbins dmd Fraudulent Billing Media Pennsylvania
I called Dr. Robbins office in July 2013 to find out details about getting an appliance made for my sleep apnea, which was recommended by my Neurologist following strokes I had. They said I had to make an appointment to even find out what insurance coverage would be, because it would be considered medical and not dental. I figured it would be covered because two of my children had their wisdom teeth removed by Dr. Robbins and it was covered by medical insurance, and everything went great. They would not verify my insurance coverage with me over the phone and we made an appointment for Tuesday 7/16/13 at 2PM.
On Monday afternoon 7/15 Dr. Robbins office called my house and left a message that they were sorry but they would have to cancel and reschedule the appmt for the next day. It was no big deal for me and I called them around 1PM on Tuesday 7/16 to make an appmt for the following week. They said there was a change in thier schedule and I could keep the original 2PM appmt. I told them that I had already changed my schedule based on the fact they called me to reschedule the day before. I couldn't make the original 2PM appmt with 1 hour notice that it was back on. I asked to reschedule and they said I would be charged for missing the 2PM appmt that day that they had called me the day before and cancelled. I said that was ridiculous and hung up because I had to get back to work.
I called the following week to reschedule and they told me again I would be charged for the missed appmt, I laughed and hung up. Then in Sept 13 I get a bill for $150 from them and called to complain. Karen told me on 9/10 Dr Robbins would call me to discuss the outrageous bill for $150. He never called and I just told them I'm not paying the fraudulent bill.
Now (Nov) I have bill collectors calling. I am NOT paying the bill and I have to filed a formal complaint against Dr Robbins with the BBB, Yelp and the PA Dept of State. The doctor nor his office will return my calls and will not cancel the bill as debt collectors are still calling.