JAMESON BANK/PAYZA I bank wired them $560 USD on July 27th, 2012. It is now Aug 9th and I still see the status as PENDING in my payza account. I tried to call, and of course, the phone lines don't work. My bank has c , Internet
On July 24th, I opened up a Payza account, and also requested to deposit a fund.
On July 27th, I went to the Royal Bank of Canada, and I bank wired $560USD to them.
The beneficiary customer was Jameson Bank. 200 Front st. West.
I included my reference number for my bank as told.
It is now Aug 9th, and I still see the status as PENDING in my payza account.
I tried to call and email, I clearly can't get through to them along with others.
This is starting to really irritate me. Will anyone guide me as to what I should do next?
(My bank has already confirmed that the money has been transferred)
Thank you.
4 Updates & Rebuttals
supermouse115
North York,Ontario,
Canada
Issue attended
#5Author of original report
Sat, August 11, 2012
Marco from Payza is a great help! Thank you for the prompt replies and explanations! :)
Payza_Marco
Montreal,Quebec,
Canada
Lets sort this out.
#5UPDATE Employee
Fri, August 10, 2012
Hi,
It's my understanding that you have attempted to call us, although our wait times can be long at times our support is on stand by, always ready to help.
We apologize for you having certain issues getting funds wired to your Payza balance. The last thing we want is our members to have to an unpleasant experience.
Let's get this sorted out shall we? Please send us your transaction details so that we may move forward and investigate the reason behind the delays.
08002012assistance@payza.com
Thanking you in advance
Marco
Payza
supermouse115
North York,Ontario,
Canada
explanation to the consumer's comment
#5Author of original report
Fri, August 10, 2012
I was aiming at the Payza.com website.
They indicated that if I included the reference number with my bank, my
bank wire will go through between 2-4 business days.
EVEN IF the reference number wasn't properly added, it'd only take 7 days as they say.
It's been way past the time frame they've given. Hence why I'm needing assistance asap.
I called their company, it jumps to an automatic voicemail saying they're busy.
If I can receive any help on this, I'd really appreciate it!
Righteous1
gg,Pennsylvania,
USA
What Tier account do you have?
#5Consumer Comment
Thu, August 09, 2012
Curious if you are really just someone trying to promote this site as its website has all the answers to your inquiry.
The Tier account determines how much can be in your account and the time frame alloted for deposits based on currency and deposit type ( bank wire, certified check, credit card).
Why anyone would even want this type of account is beyond my financial realm. Its overpriced fees and locking out is less then pleasant.
So file a dispute and contact your bank that the transfer is still pending.