Complaint Review: Jamesoro eyewear - Los Angeles

I admired James oro eyewear. I had been a loyal customer. Some of my ongoing experiences lead me to be disappointed. 

1. No customer service available to respond. It takes them 3 days or sometimes no response?  When you call you get a VM 99% of the time. Calls may be 1 out of 10 returned. 

2. Delivery takes 12 days? Why don’t you charge $10 extra for USPS priority. Same issue items are sent back by 1st class? They started charging $5 recently to ship for 1st class. Why not another $7 for priority mail. Example order #xxxxx placed on July 10. No delivery till date?  They claim delivered. Kindly show me a signed receipt? 

Fact: you have kept the prices of product so high i.e #Baron ( $185 /piece) to get maximum

And offer free shipping ( first class usps) of items & mess up delivery. Who is at final loss client. 

3. icon collection launch. I tried hard to talk to operation manager to share the sides ( arm design) of glasses. No response to 15 texts/emails. I could not order due to lack of information. I told customer service and they heard but didn’t do anything. 

How can you launch a new product with no proper pictures of product. It should show basic views of front & sides. 

No #sideviews were availabe. All communication available upon request 

4. Wrong product Recd. order #xxxxx. Hunnids$ blue clear chain hunnids tint received instead of Black hunnidis$ 11. 

They ask pictures on July 18 and no label sent. On July 20 per their email. 

So no replacement with correct item.

5. Spent $ 370 on latest model

#Baron order #xxxxx ( 2 sunglasses) not Recd. Jamesoro emailed item delivered on 18th. Today is 4th day. No response. July 22nd 2022. No action 

Finally I have reached out to management stating, I am stopping all buying activity on 20th  July . No responses till today 7/22

Please take this as constructive feedback only. I have documentation to support all facts shared.