Complaint Review: Jammins Tours And Cruises

I bought a round trip ticket from NYC to St. Lucia dated Feb. 2-12, 2004 at Jamins Tours and cruises on Jan. 20, 04. I have spoken with staffs at the agency many times to find an answer to the problem. But so far, I have not heard one apology nor any offer for a solution no matter how small. What I want is a full refund for my tickets and service which I have paid but did not receive.

I will give a brief description of the turn of events which led a could of been great vacation to a bad memory. Before my friend and I made the reservation at the Agency we ask whether either of us required a visa to enter St. Lucia. We explained that I will be traveling with a Chinese passport and I have a Permanent Residence Card from the United States.

The reply from the sales representative was no, I do not require a visa for my trip. Thus, we purchased the tickets and began our trip at 5 am on Feb. 2. We were very excited and looked forward to our holiday. Unfortunately, our joy was killed when we landed for a connection at Barbados. I was refused boarding the plane from Barbados to St. Lucia on the basis that I required a visa.

I have spoken with Staffs at Jammins travel agency many many times: over the phone, though fax, and I went to the Agency in person. The Agency said it will help me, but so far it has done nothing. I tried to get writen documentation from it, the staff promised to do so, but still nothing. I have tried over and over in good faith to resovle the matter, but Jammins Tours and Cruises has providen to be untrust worthy over and over.

In this matter, I have been wrongfully treated and mistreated. I need someone to help me.

Nancy
flushing, New York
U.S.A.