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  • Report:  #1072744

Complaint Review: Janda Exotics

Janda Exotics Complete Ripoff San Marcos Texas

  • Reported By:
    Chelsea — Chesapeake Beach Maryland
  • Submitted:
    Sat, August 03, 2013
  • Updated:
    Fri, March 06, 2015

This place is a complete ripoff. I ordered and paid for a prairie dog pup. When I picked it up from the airport, the pup had fleas. I took it to the vet and  kept a copy of the bill. This is so I could remain within the warranty if anything happens to the pup. Of course a week later the pustudied randomly. I called Ashley non stop for three days with no response. I've left voicemails and emails. this is ridiculous. She technically owes me another prairie dog for free but with no response, that is not going to happen. Do nUbuntu from here!

1 Updates & Rebuttals


Ashley

San Marcos,
Texas,
USA

Health Warranty

#2REBUTTAL Owner of company

Fri, March 06, 2015

As an animal breeder, I utilize many years of experience in health, care and welfare of all of the animals that we raise. I would not have a very sucessful business if I were selling sick animals. All of my animals are sold with a written health warranty that includes being healthy at time of sale, and a congenital warranty against any life altering diseases. I pride myself in my healthy animals and my many happy and repeat customers are my best testiment to this. I have never refused to honor any request for health warranty claim that was as a result of my establishment. There are instructions to be followed to request warranty on the animals and I have no record of any such request for warranty on this baby prairie dog. I am sorry for any illness this baby had, but I cannot be liable for the life of the baby against any illness or death without any documentation. 

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