Complaint Review: Jared The Galleria of Jewelry

This store embodies the money and soul sucking entity called Jared The Galleria of Jewelry. At first, I went to the Jared vault in West Palm Beach and bought an engagement ring for my girlfriend. I had already paid off the ring (around $4500) within a month when she realized that the diamond had a flaw and there was a black spot inside the diamond. This was not there when I had purchased the ring. She took it to the Jared location in Stuart to have it cleaned. They said they couldn't get the black spot out of the diamond and said they would exchange it for a completely new diamond.

They then proceeded to open up an account in my fiancee's name and charged the whole ring on the account. They then credited the wrong account for the first ring that I had purchased. Needless to say, I have been to three different Jared stores to resolve the issue and get the correct account credited. They then charged $75 in interest when it was supposed to be 12 months no interest on the account. I had to make another trip to another Jared to get this fixed.

Getting engaged is supposed to be a happy time in a couple's life, but Jared The soul sucking Galleria of Jewelry has completely ruined the experience. I have been to 3 different Jared locations at least seven or eight times to get all these problems corrected. None of the locations are close to my residence. They are over a half hour to 40 minutes away. I will never shop at another Jared location again. I tell all my friends about how horrible Jared's is and to avoid it all costs. Worst experience ever. Do not ruin your relationship or the joys of getting engaged because of this horrible institution. I will be posting this over and over till everyone knows what a horrible place Jared The Galleria of Jewelry is. Please do yourself a huge favor and don't buy anything from Jared Vault or Jared The Galleria of Jewelry.

Sincerely,

Mathew A