Jason Hanson Spy & Survival Laizzez Faire books Without my knowledge or approval, upon paying a small shipping fee for a flashlight, I was sent unsolicited and unwanted literature regarding a spy and survivalist organization for which I later found out I was being billed $40.00 a month for each mailing. Baltimore Maryland
Each time I received this literature in the mail I marked it "REFUSED--RETURN TO SENDER" and took it back to the post office because I thought it was just something I was being constantly dunned for and did not knowingly subscribe to.
When I realized what was happening I immediately called Discover and filed Disputes against 12 of these mailings amounting to $480.00. Four of these disputes were eventually reversed in my favor, totaling $160.00 However the other 8 disputes totaling $320.00 were not reversed by the merchant.
I called the merchant multiple times during their business hours regarding this. I was put on hold indefinitely and couldn't speak to an agent. After weeks of trying, I was finally able to speak to an agent, from whom I did not receive satsifaction regarding reversal of the remaining charges to my Discover card. I asked to speak to a supervisor and was told I would be called back by the end of the day. I was not called. After a day passed I called back and explained that I had been told I would be called by a supervisor. I was never put in contact with a supervisor and no one made any further attempts to contact me by phone or email.
I called Discover on January 8th and was told that the remaining disputes were still open an they were waiting to hear from the merchant. I asked if they knew when they would hear from the merchant and was told they did not know. However, I checked my Discover statement online a day later and saw that the remaining 8 disputes had been closed and that the merchant had not agreed to reverse the $320.00 in charges in my favor. I called the merchant and was told that nothing more could be done and the matter had been resolved.
I am a senior on a fixed income. Because of the hard-heartedness of this merchant I was put in a financial bind. I had no Christmas. I wasn't able to buy any gifts for my family. My remaining insufficient funds had to go strictly to pay for food, doctor bills and utilities. The flashlight that I thought was the only thing I had paid for ($4.95 shipping fee) doesn't even work. In refusing to refund the remaining disputed charges I feel I have been taken advantage of by this merchant solely for financial gain. In good conscience, I couldn't do this to someone and feel good about myself. I wouldn't be able to sleep at night.