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Jason Leavelle and Beatrice Wright from Express Jets CFS Jets / Express Jets - If you're looking for a professional aircraft brokerage company with integrity, keep looking !!!!! San Antonio TX
Due to legal matters in our firms favor, we were looking to potentially liquidate a few aircraft through auction or an aircraft brokerage firm. When initigally reaching out to Express Jets, their firm representative, Jason Levealle seemd somewhat intersted but not too serious. After multiple attempts for further discussion, no phone calls were ever returned by Mr. Levealle. Concenered that messages were not getting through to the right personnel, I felt my firm was unprofessionally being stonewalled by this firms gatekeeping secretary, Beatrice Wright, as she clearly did not see the big picture of what we were trying to accomplish and we truly were looking for some assistance in selling these aircraft.
One day I was in the area and since nothing else was working, I decided to step in to introduce myself and hopefully connect directly with the firm's representative, Jason Leavelle. I was more than happy to see if we could set an appointment to further discuss our needs but with no return phone calls from Express Jet, I was truly limited with options and we were needing assistance regarding or aviation needs with this specific court case and other to come along in the future.
As I walked into this extremely small office of about four or five personnel, they seemed annoyed at my presents as I was simply trying to conduct business with them. Again, I would have been more than happy to set an appointment however, they never returned phone calls for doing so.
About twenty feet from the owner, I tried to professionally introduce myself to the secretary that we are strongly in need of an aviation brokerage firm on a consistent basis since we deal with lots of civil cases in receivership and some of these cases have aircraft as assets that we are looking to liquidate in order to pay off these judgments.
This secretary, Beatrice was extremely disrespectful and dismissive to not only myself but my firms needs. I was literally in awe of how unprofessional she and Express Jets treated me and our firms needs. While unprofessionaly being escorted out of their office, the firm's representative, Jason Levealle was standing back the whole time watching this unfold as he was pretending to be distracted with his cell phone like he did not see this unprofessional action take place.
I was truly beside myself thinking they must have mixed me up with someone else they didn't want to conduct business with or maybe somone else they may have previously offended.
Regardless of this unfortunate event, Express Jets did me a huge favor by letting me know up front the kind of unprofessional and unreliable company they truly are and how they treat their potetnial clients.
If you are truly looking for a solid and reliable company that will return your calls and take care of your firms needs within the aviation brokerage industry, please keep looking as Express Jets' representatives; Jason Levealle, and Beatrice Wright strongly displayed their unprofessional, disresptecful and dismissive attitudes with an additional lack of interest for any new business developements and contacts.
As I was extremely disappointed with my interactions with Express Jet's personnel of Beatrice Wright and Jason Levealle, we are definitely looking elsewhere for a serious aviation brokerage firm that wants to consistently conduct business on a professional level with the caliber that we deserve. If you're in need of a solid aviation broker firm that truly wants to address your business needs, I strongly recommend you also look elsewhere and avoid Express Jets as it's not worth the headache or cost of nothing getting done.
2 Updates & Rebuttals
Todd
United StatesRebuking the so called "Complete Fabrication"
#3Author of original report
Mon, May 13, 2019
Unfortunately, everything described and listed in the original complaint was in fact true. This person, who so unprofessionally escorted me out with her dismissive and inappropriate attitude assumed I was only there to drop off documents for Jason's review. Had she slowed down and taken a moment of pause, she would of have recieved the opportunity to let me explain that we were looking to potentially form a relationship with an aircraft brokerage firm since we work in the same area.
None of this was fabricated nor made up as they did have about four or five people in this small office setting with about three small offices, with all doors open so yes that is the description of the layout as I was only there for a moment before being escorted out.
Unforuntately in todays society, entitiled and unprofessional people are taught to simple ignore any responsibility nor own up to their own faults and short comings when they've acted out towards others. This is simply the case here. With this woman now trying to rebuttal as if this never happened, is only solidfies that we were so much better off going in a different direct with a more professional aviation brokerage firm.
A simply I'm sorry or we made a mistake or we had a bad day but we want your business would have recieved a lot more mileage that simplying denying any responsibility for her unprofessionalism.
My time is truly much more valuable than responding to their rebuttals. Al I will relay is please, please, please use you're own judgment when looking for a professional aircraft brokerage firm for any of your transactions so you are not mistreaded as I was.
Beatrice
Texas,United States
Complete Fabrication
#3REBUTTAL Individual responds
Mon, May 13, 2019
There are several facts within this post that make this a ridiculous fabrication, and this needs to be removed. Here are the points that are 100% fabrication: - Time of occurrence - November, 2018 — Jason Leavelle moved out of our office in October, 2018.
- Office personnel of about 4-5 — we have not had 4-5 in this office in over 3 years. It has been only myself and 1 other person since Jason moved out the first week of October. - Being “unprofessionally escorted out of the office” — I have never had to ask anyone to leave, much less had to “escort” someone out of our office.
At barely 5-foot, I physically could not. - Jason “was standing back the whole time watching this unfold” — again, Jason wasn’t physically here! There has never been an instance where anyone with any aviation related questions, proposal, ideas, etcetera have been turned away without talking to either Jason or the other broker here.
In my 11-year history with this company, we have had maybe 2-3 “cold call” type aviation related visits to our office. The only other type of visitors are those scheduled, or those selling print/copy services, new data storage services, and other office-related services.
This story is an absolute fabrication. If there was a name, phone number or email associated with this post I could at least recognize or search in our database to refute. With every phone call received there is an electronic record as we are VOIP, so I would at least have these logs available to search from that time period as well.