Complaint Review: Les Schwab Kirkland WA

Jason at Les Schwab, Kirkland WA is covertly hostile to customers. He also falsely accuses them of lying.

I have done business with Les Schwab in several states over thirty years and been a Christian for almost as long. I no other situation have I felt so much like swearing as when dealing with Jason. I even gave him a second chance, and tried working with him again.

The first case I had asked for my old tires to be kept with the car when I bought new ones. They forgot and could only find 3 of them. Then he dug an old dirty one up that wasn't even the same size and said there are my 4 tires. I asked him because he couldn't find the other one, that this one became the right one. He said yes.

The second case I was having difficulty with a vibration in my vehicle when at highway speeds. I was working with the car dealership, and they suggested I have Les Schwab check the balance, which I did. Jason then accused me of making up some vibration story. I invested thousands of dollars trying to solve the situation; it was not a made up story.

Now that I see all the other stories on Les Schwab, I see they have fallen far from the original company I started doing business with; it's time to move on to other tire stores.

Rick
Kirkland, Washington
U.S.A.