Jasper Engines And Transmissions Ford f250 1996 pickup had an engine replaced on march10, 2008, immediately pinged excessively and was taken to mechanic, ultimately engine replaced but nothing for mechanics time and expenses Jasper, Indiana
On march 10, 2008, we picked up our truck. A ford f250,1996 from a repair shop in Tehachapi California. It had broken down a week and 2 days before and we had an engine installed by Don's Protechnology auto repair in Tehachapi, Ca. 93561. They recommended two possible engines the cost and warantee were factors in selecting Jasper.
On the drive home following the repair the engine knocked noticeably. On arriving home I went to my mechanic, Eric's automotive in Cloverdale, Ca. 95424. He is a trained ford mechanic and has worked on various vehicles for me for awhile. He contacted Jasper to ask technicians for help in resolving the problem. He was unable to reduce the ping by much. I drove the truck sparingly because of excessively high fuel prices. We only took one trailer trip of about 50 miles on mostly level land and the truck pinged and seemed very low in power.
In Sept. I noticed it was running particularly rough and planned to take it in for a checkup. On October 22 Eric began working on the truck with little success. For the next month he periodically did different tests, worked with technicians from Jasper having him do various things to prove that those things were what was wrong, not the engine. Nothing helped the noise nor the power. They finally agreed to send the engine which he replaced and it has worked fine, powerwise and noisewise. His bill for labor and parts was roughly $2300 and he has been paid.
I contacted Jasper throughout the process and they indicated a willingness to help. Then I called in December and was told they wouldn't pay any of the costs. I have contacted an attorney and I will do my best to spread this story. They sent me 4 pictures of piston heads with dark small marks supposedly blow back that somehow got in my engine. Interestingly the truck had been driven a grand total of 3,616 miles since the first engine was replaced. A Joke has been played on the customer Beware.
Jer
Cloverdale, California
U.S.A.
2 Updates & Rebuttals
Kenneth
Saint Petersburg,Florida,
U.S.A.
ORGINAL MECHANIC WHO INSTALLED MOTOR
#3Consumer Comment
Sun, May 31, 2009
Hello,
You should have taken the truck directly back to the mechanic who installed the motor. This way Jasper would not have a foot to stand on if it was a malfunction caused by Jaspers re builders. If not it would have shown it would have been the mechanic who installed the motor the first time.
When you accepted the truck, it means you accepted the truck in good running condition. You should have towed it right back to him and had him go through it. You legally did not have to pay the bill until the truck ran properly. With 3500 or so miles on it and months later I believe legally you are out of luck getting any type of payment back. In the future, I suggest you not accept any thing that is brought in for repair or something bought new until after you completely check out what ever you had repaired or bought new.
This is my opinion, I hope it helps you or someone else in the future. I went through something like this a few years back and I won in court because, I took it directly back to the shop before I signed for it and test drove the Chevy Blazer S-10. Well they did all the corrections with no fuss and I was very happy after that and the truck ran fine and still does. What was found that the timing chain was not installed properly.
Ttouring
Nashville,Tennessee,
U.S.A.
poor judgement
#3Consumer Comment
Tue, February 10, 2009
I am sorry you chose to have a very poor installation on your engine replacement.
Jasper does not send engines with "junk" inside thier engines. Sounds to me like
whomever installed your engine did not do the proper cleaning to ALL the parts that was removed and reinstalled on the Jasper replacement engine. You should not blame Jasper for "your" mechanic's im competence. Sorry I just call them as I see them. Do you "think" that maybe your mechanic missed a lot and just blaming Jasper ?????????