Jaxx.io Jaxx wallet: my bitcoins have gone and aren't available to do any transaction Internet
Jaxx should be a wallet to keep your bitcoins and altcoins safe, but on October 15th I've made 2 BTC deposits from my digital currency exchange to my account on Jaxx. After the transaction showed on the history and the status confirmed, I've notted that my balance was bigger than the bitcoins I've sent and, at the same time, the spendable money (which means the money I really have to make transactions) was lower that the the ammount I've sent) , so I've contact them.
After some emails with Rhonda, they told me that my balance is actual 0 (Zero), meaning that I have no bitcoins available, what it's impossible since I didn't make any further transaction (withdrawl, deposit or change to another coin) since I've sent the bitcoins on Oct 15 th to my Jaxx wallet. I asked her to escalate this situation and she said she would do that, and this was the last communication with them on Oct 18th (after that I've sent 2 emails but nothing). I've tried to move my spendable money to check if it's working, but it showed me an error so, bottonline, what I have now is that my bitcoins have gone!!!
How can you trust in a company like that supposed to be a safe wallet to your bitcoins and simply they disapear and they don't help you? I want my bitcoins back asap!